[Remote] Technical Account Manager

Note: The job is a remote job and is open to candidates in USA. LogicGate is the leading AI GRC platform for the Enterprise, focused on helping governance, risk, and compliance teams enhance their operations. The Technical Account Manager will serve as a post-implementation technical expert and strategic partner for enterprise customers, driving user adoption and mitigating churn risks.

Responsibilities

• Develop strong relationships with customers as a trusted expert on the Risk Cloud® platform, providing guidance on how to shape and mature their GRC program
• Serve as the hands-on technical advisor for your assigned account portfolio—independently performing custom workflow routing, advanced platform configuration, and data import architectures without relying on internal escalation resources for baseline support issues
• Maintain a high standard of project follow-through; facilitate highly organized customer milestones and promptly deliver comprehensive post-meeting recaps, action items, and technical next steps to all stakeholders
• Navigate complex client delivery and platform risks with transparency and integrity; execute internal escalation protocols immediately when technical hurdles arise
• Maintain a rigorous "single source of truth" for every account within your portfolio utilizing structural tools like Mutual Success Plans (MSPs), actively diagnosing systemic gaps and user drop-offs rather than relying on subjective relationship sentiment
• Balance client delivery with independent and autonomous internal administrative hygiene—including goal-tracking, Salesforce documentation, and precise system updates
• Partner with post-sale Services, Implementation, and Account Executive teams to eliminate friction across customer lifecycle milestones and identify High-Value Customer Qualified Leads (CSQLs) for expansion opportunities
• Approach unforeseen technical platform bottlenecks, service questions, or regulatory shift challenges with a solution-oriented, high-agency mindset, bringing informed recommendations to leadership
• Actively educate, advise, and guide your account base on how to leverage Risk Cloud's built-in generative AI capabilities and advanced automation engines to eliminate manual administrative overhead for their practitioners

Skills

• Professional GTM Experience: 3–5 years of experience in either: A highly technical, customer-facing role within the B2B SaaS ecosystem—specifically as a Technical Account Manager (TAM), Solutions Engineer, Technical Consultant, or Implementation Manager, or; A GRC advisory role for a top-tier advisory firm, with experience in process and systems consulting and managing enterprise customer relationships
• Technical Autonomy: Proven track record of independently developing expertise on configurable, low-code/no-code software architectures and solutioning complex issues using Help Centers, developer tools, and logic frameworks
• Executive Presence: Elite verbal and written communication command, with verified comfort presenting live, highly technical platform solutions and roadmap to mixed stakeholder audiences ranging from day-to-day risk analysts to C-suite corporate executives (e.g., CISOs, Chief Compliance Officers)
• Professional Reliability: High degree of accountability and professionalism - showing up fully prepared and on-time to all meetings and customer-facing onsite events
• GRC Domain Grounding: Practical familiarity or conceptual mastery across core Governance, Risk, and Compliance frameworks (such as NIST, ISO 27001, SOC 2, or regulatory privacy layers like GDPR)
• GTM Ecosystem Literacy: Extensive experience with modern tech stack tooling ecosystems, specifically Salesforce, Slack, Gong, Planhat, or closely adjacent customer retention and pipeline management tooling layers
• AI Literacy & Inquisitiveness: Active exploration and personal utilization of generative AI assistants (e.g., LLMs). You are leveraging these tools to optimize your daily technical copy writing, scale technical document ingestion, or automate operational workflows
• Enterprise SaaS Problem-Solving: Experience supporting large-tier, multi-threaded enterprise accounts with complex stakeholder corporate structures and historical delivery risks

Benefits

• Variable
• Equity
• Benefits
• Hybrid Workplace
• Flexibility aligned to role responsibilities and exceptional customer delivery
• Competitive salary and variable compensation plans
• Equity options
• Flexible health and wellness benefits
• Generous PTO
• Annual Company Holidays
• Health Days
• Summer Fridays
• Employees' growth and development are supported throughout their career journey through informal and formal programs and activities, including access to LinkedIn Learning, regular People Leader training, and our internal Mentorship Program

Company Overview

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