[Remote] Technical Account Manager

Note: The job is a remote job and is open to candidates in USA. LiveKit is building the infrastructure layer for the voice-driven era of computing. They are seeking an experienced Technical Account Manager to own the long-term technical relationship with strategic accounts, drive customer outcomes, and collaborate with the LiveKit team.

Responsibilities

• Own the technical relationship and long-term outcome for a portfolio of strategic accounts, typically the most sophisticated voice AI and real-time engineering teams in our customer base
• Drive architecture reviews and design consultations to understand each customer's deployment, model their growth trajectory, and steer them toward what will scale
• Deepen product adoption by identifying capability gaps between what customers have built and what the platform supports
• Quarterback the full LiveKit team behind each account, partnering with Developer Success Engineers on day-to-day technical work, Forward Deployed Engineers on deep implementations, and routing hard issues to support and engineering
• Be the customer's voice inside LiveKit, translating field signal into product, pricing, and positioning feedback that actually moves the roadmap
• Lead executive business reviews that connect platform health to business outcomes, surface technical risks ahead, and align both teams on what comes next
• Be on-site with customers for major launches and executive reviews, and lead LiveKit's response in critical escalations to keep the customer's leadership in the loop
• Spot expansion signal early and hand it cleanly to sales. You don't carry the number, but you usually see it first
• Build the playbooks. This is a new function at LiveKit, and you'll define the engagement model for the company's most important accounts

Skills

• 8+ years in technical, customer-facing roles such as TAM, Solutions Architect, Sales Engineer, or a senior engineering role with heavy customer exposure
• A track record as the trusted technical voice for engineering customers. Engineering teams have leaned on your judgment when the path forward wasn't clear
• Fluent in developer-platform fundamentals like APIs, SDKs, frameworks, and deployment patterns. You don't write code day-to-day, but you can hold your own in technical conversations with engineers
• Familiarity with real-time, distributed, or developer-platform systems. Enough to understand the technical challenges customers face at scale, even if you haven't shipped them yourself
• Comfortable owning a portfolio with a proactive system for tracking customer health, not just reacting to fires
• You communicate with precision in writing and in person, with engineers and executives. You don't soften a recommendation when the customer needs to hear it straight
• Direct experience with WebRTC, SIP, media servers, or voice AI infrastructure (if you've ever debugged that-one-weird-audio-issue, we want to talk to you)
• Experience building or operating LLM agent systems, voice AI pipelines, or other AI-native applications
• Time spent at a developer tools or infrastructure company
• Hands-on coding in Python, JavaScript/TypeScript, or Go
• Open source contributions. What you've shipped tells us how you think
• Early-stage startup experience. You've not just run the playbook, you've written the playbook

Benefits

• Offers Equity
• Health, dental, and vision benefits
• Flexible vacation policy

Company Overview

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