Remote Tech Support Specialist – Tanning Salon SaaS (Honduras, English Fluent) - Contract to Hire

We're hiring a full-time remote technical support specialist based in Honduras to support customers of Tan-Link, a software platform used by tanning salons across the United States. About the role You'll be the helpful voice salon owners and front-desk staff hear when they need a hand — walking them through features, troubleshooting logins, scheduling, POS integrations, hardware connectivity, and reports. Most customers aren't technical, so patience and clear communication matter more than deep IT skills. Schedule: Main support hours are Monday–Friday during US Central daytime. Occasional weekend support may be required in certain situations (e.g., outages, urgent customer issues, or coverage gaps) — not every weekend, but you should be willing and reasonably available when needed. Hiring structure: We start with a paid trial period to make sure it's a great fit on both sides. Strong performers move into the permanent full-time role with the full benefits package below. What you'll do Respond to customer questions via chat, email, and occasional phone calls Troubleshoot issues and guide users through fixes Document recurring problems for our knowledge base Escalate complex bugs to engineering with clear notes Help onboard new salons Who we're looking for Fluent English, spoken and written — you'll be talking with US salon owners daily 1+ year of tech support, customer service, or BPO experience Solid, reliable internet connection A private, quiet workspace at home for every shift Fast learner — we'll train you on Tan-Link, but you should pick things up quickly Calm, patient, and professional with non-technical users Available weekdays during US Central daytime, with flexibility for occasional weekend coverage Experience with salon, POS, or scheduling software is a plus, not required. Compensation & benefits Total package: 40,000 HNL/month, broken down as: Base salary: 33,500 HNL/month Bono de alimentación (food allowance): 2,500 HNL/month Bono de productividad (performance bonus, target): 2,500 HNL/month Bono de internet y servicios (utilities support): 1,500 HNL/month Plus: A stable, long-term role — we're hiring someone we can grow with for years, not a short contract Job security — strong performers move into senior support and team lead roles over time Paid training on Tan-Link Fully remote — no commute, no traffic Responsive team — not a black-hole BPO floor where you're just a headset number How we'll hire (fast, 2 stages) Stage 1 — Application (apply with these 4 items, or we skip you): Confirm: ✅ Based in Honduras, ✅ fluent spoken + written English, ✅ available weekdays during US Central daytime, ✅ flexible for occasional weekend support, ✅ solid internet, ✅ private workspace 2-minute Loom video in English: introduce yourself and describe one time you fixed a tough customer problem Years of tech support / customer service experience Earliest start date Stage 2 — 20-minute video interview: Only top Loom candidates advance. Live conversation in English, quick scenario walk-through, your questions for us. Applications missing any Stage 1 item are auto-declined — please don't skip steps. Looking forward to meeting you!