[Remote] Systems Administrator III
Note: The job is a remote job and is open to candidates in USA. AGC Biologics is a global Contract Development and Manufacturing Organization focused on enabling life-changing therapies. They are seeking a TrackWise Digital Administrator to provide system administration and support for the TrackWise Digital system, ensuring its performance and compliance with business requirements.
Responsibilities
- Provide day‑to‑day administration and support of the TrackWise Digital system
- Serve as first‑level support for end users, including troubleshooting and training support
- Manage user access, including provisioning, updates, and periodic reviews
- Maintain system uptime, backups, and restore processes
- Manage system roadmap activities, including releases, upgrades, and enhancements
- Partner with business stakeholders to gather and meet system requirements
- Collaborate with IT Security to ensure alignment with security standards
- Own system lifecycle activities, including:
- Change control (releases, bug fixes, updates)
- Technical requirements and design/configuration specifications
- Installation and operational qualification (IQ/OQ) testing and defect management
- Requirements traceability
- Administration SOP development
- Support and review validation documentation, including validation plans, UAT, summary reports, and periodic reviews
- Support data migration and system decommissioning activities as needed
- Work with internal teams and external vendors to resolve issues and maintain system performance
Skills
- 2–4 years of TrackWise Digital or Salesforce experience (configuration, validation, implementation, or administration)
- Experience with Salesforce tools (e.g., SOQL, Flows, troubleshooting)
- Familiarity with GMP and validated systems environments
- Proficiency in Windows operating systems
- Strong communication skills and ability to work both independently and in teams
- Experience implementing or upgrading regulated systems
- 4–6 years of experience in computer system validation or related areas
- Demonstrated experience driving process improvements or system efficiencies
Company Overview
Company H1B Sponsorship