[Remote] Supervisor, Customer Service
Note: The job is a remote job and is open to candidates in USA. Ameritas is an insurance, financial services, and employee benefits provider dedicated to fulfilling life. The Supervisor, Customer Service position involves managing day-to-day service operations, supervising associates, and ensuring performance standards are met while implementing best practices for customer retention.
Responsibilities
- Responsible for the day-to-day management of associates
- Leads a high performing team through recruitment, development, engagement, and performance management
- Provides guidance to resolve escalated issues or concerns
- Ensures adherence to regulations, policies, and procedures
- Recommends innovative programs or processes to achieve results
- Monitors daily operational activities and provides direction in order to meet service goals
- Measures associate productivity and performance metrics
Skills
- Bachelor's degree or equivalent experience is required
- 3-5 years of related experience is required
- 0-2 years of supervisory experience is required
- General knowledge of securities industry is preferred
- SIE preferred, but not required
Benefits
- 401(k) Retirement Plan with company match and quarterly contribution.
- Tuition Reimbursement and Assistance.
- Incentive Program Bonuses.
- Competitive Pay.
- Flexible Hybrid work.
- Thrive Days - Personal time off.
- Paid time off (PTO).
- Health Benefits: Medical, Dental, Vision.
- Health Savings Account (HSA) with employer contribution.
- Well-being programs with financial rewards.
- Employee assistance program (EAP).
- Professional development programs.
- Leadership development programs.
- Employee resource groups.
- StrengthsFinder Program.
- Matching donations program.
- Paid volunteer time– 8 hours per month.
- Generous paid maternity leave and paternity leave.
- Fertility, surrogacy, and adoption assistance.
- Backup child, elder and pet care support.
Company Overview