[Remote] Strategy & Operations Manager, Revenue Operations
Note: The job is a remote job and is open to candidates in USA. EvenUp is on a mission to close the justice gap using technology and AI. They are seeking a Strategy & Operations Manager to help scale the operational engine behind EvenUp’s Customer Success organization, focusing on improving systems, processes, and insights to enhance customer outcomes.
Responsibilities
- Partner closely with Customer Success leadership to build and scale operational processes that support onboarding, retention, renewals, and customer growth
- Develop and maintain reporting, dashboards, and performance metrics that provide visibility into key customer success KPIs such as retention, expansion, customer health, and adoption
- Lead cross-functional initiatives that improve the post-sales customer journey, collaborating with teams across Revenue Operations, Sales, Product, Finance, and Data
- Own and optimize the Customer Success technology stack, ensuring strong data integrity and effective workflows across systems such as Salesforce, customer success platforms, and BI tools
- Write and analyze SQL queries to extract, validate, and model data that drives business decisions and operational improvements
- Drive initiatives forward with a founder mentality: take ownership, push projects to completion, proactively solve problems, and make decisions with minimal instruction
- Identify opportunities to improve operational efficiency through automation, process improvements, and new tooling that enables the Customer Success organization to scale
Skills
- 4+ years of professional experience, including: 2+ years in management consulting, investment banking, private equity, or a similarly rigorous analytical environment
- 2+ years in strategy, operations, RevOps, customer success operations, business operations, or a related role at a high-growth technology company
- Experience driving cross-functional initiatives from problem definition through execution, with a track record of delivering measurable business impact
- Strong analytical and quantitative skills, including experience using data to inform operational decisions and business strategy
- Demonstrated ability to build scalable processes, operating cadences, and reporting frameworks in fast-paced environments
- Experience partnering with senior leaders and influencing stakeholders across Sales, Customer Success, Finance, Product, and Operations
- Exceptional communication skills, with the ability to synthesize complex problems into clear recommendations and action plans
- Highly organized and detail-oriented, with a bias toward ownership and execution
- Comfortable navigating ambiguity and tackling a broad range of strategic and operational challenges
- Advanced proficiency with spreadsheets and business intelligence tools; familiarity with SQL and modern AI tools
- Experience supporting or working closely with Revenue Operations, Customer Success Operations, Sales Operations, or related GTM functions
Benefits
- Choice of medical, dental, and vision insurance plans for you and your family.
- Additional insurance coverage options for life, accident, or critical illness.
- Flexible paid time off, sick leave, short-term and long-term disability.
- 10 US observed holidays, and Canadian statutory holidays by province.
- A home office stipend.
- 401(k) for US-based employees and RRSP for Canada-based employees.
- Paid parental leave.
- A local in-person meet-up program.
- Hubs in San Francisco and Toronto.
- Please note the above benefits & perks are for full-time employees
Company Overview