[Remote] Strategic Account Manager - US
Note: The job is a remote job and is open to candidates in USA. Fingerprint empowers developers to stop online fraud at the source. The Strategic Account Manager (SAM) is responsible for the commercial success and growth of Fingerprint’s strategic customers, focusing on renewals, expansions, and developing multi-year account strategies.
Responsibilities
- Own the end-to-end commercial relationship for strategic accounts, including renewals, expansions, pricing discussions, and contract negotiations
- Develop and maintain multi-year account plans that align customer business goals with Fingerprint’s product roadmap and value proposition
- Drive Net Revenue Retention (NRR) through proactive expansion, upsell, and cross-sell motions
- Ensure on-time, predictable renewals with clear forecasting and risk mitigation
- Identify and qualify new expansion opportunities across products, features, teams, regions, and use cases
- Partner with CSMs and CSEs to translate technical success and outcomes into commercial growth conversations
- Build and maintain a healthy, accurate expansion pipeline for assigned accounts
- Lead executive-level discussions tied to ROI, business outcomes, and strategic alignment
- Build trusted relationships with senior decision-makers and economic buyers within each account
- Multi-thread across technical, product, fraud, risk, and business stakeholders. Build and expand on organization maps for holistic account coverage
- Act as a senior point of escalation for commercial and relationship-driven issues
- Represent the customer internally and advocate for their needs across Product, Engineering, and Leadership
- Ensure tight handoffs and clear role clarity between Success and Sales throughout the customer lifecycle
- Partner closely with: Strategic CSMs (value realization, adoption, outcomes), Strategic CSEs (technical depth, integrations, architecture), Account Executives (territory alignment, expansion strategy), Product (feedback, roadmap alignment, betas), Marketing (case studies, customer quotes, joint marketing opportunities)
- Own renewal and expansion forecasting for assigned accounts
- Maintain high pipeline accuracy and visibility in SFDC
- Track and report on key commercial metrics, risks, and opportunities
Skills
- 7-10+ years in Account Management, Strategic Customer Success, or Enterprise Sales, ideally in B2B SaaS
- Proven experience managing large, complex enterprise or strategic accounts with multi-stakeholder buying groups
- Strong track record of renewals, expansions, and long-term account growth
- Experience working in highly technical products or platforms (e.g., developer tools, security, fraud, infrastructure, data)
- Role requires proficiency with macOS and comfort working fully remotely using tools such as Slack, Google Workspace, and Zoom
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