[Remote] Strategic Account Manager

Note: The job is a remote job and is open to candidates in USA. Röhm is a leading supplier of methacrylate chemistry with a global presence. The Strategic Account Manager will manage and grow relationships within the automotive segment, ensuring customer satisfaction and achievement of business objectives.

Responsibilities

• Develop and manage relationships with accounts and prospects (OEMs, GKA, other Tiers / molders) within territory with goal of maintaining and growing Roehm business. Builds knowledge of, and mapping the various decision makers and influencers
• Identify new target and prospect customers, meeting the criteria for sales and marketing. Develop an approach / plan and execute. Lead and manage opportunity pipeline and programs (RLOPs)
• Understand and monitor product costs / CM1 to protect margins and insure profitable growth and achievement of financial objectives. Maintain a healthy and profitable product mix within the assigned territory
• Assist customer service with challenging order management issues for assigned customers insuring alignment with business goals and guidelines. Manage customer interface for QNs/complaints
• Support regional and global initiative by providing timely and accurate feedback
• Monitor market & territory, providing informed input relative to market price movement and implement price adjustments. Communicating competitive activities / intelligence
• Provide forecast. Develop proposed and support implementation of the supply chain inventory plans
• Support global automotive innovation initiatives
• Foster a spirit of innovation throughout the RAM organization, reviewing periodically product offering vs. market needs
• Lead, implement and manage related projects & opportunities
• Lead customer service activities relative to the requirements to service the defined market / territory
• Define account strategies, tactical plan, specific deliverables and needs to insure attainment of business objectives
• Lead support team through the execution of the account strategy and timely resolution of challenges encountered
• Ensure that required customer and market reports are completed timely and in full
• Responsible for protecting brand integrity in assigned territory
• Responsible to lead application of regional and global strategies in assigned sub-segment / territory
• Prepare monthly highlight report & monthly KPI
• Keep the organization (global, regional and internal) informed of significant events, whether positive or negative
• Responsible for the development, management and implementation of an annual market sub-segment(s) / territory business plan (sales budget, marginal contribution CM1 and ROCE)
• Establish and apply short term tactical actions while simultaneously developing medium to long term strategic direction to achieve long term business objectives
• Proficient on relevant market, applications and products for the assigned territory / sub-segments
• Recommend and define goals for marketing initiatives for joint marketing programs such as trade shows and road shows that are of mutual benefit of Roehm and the customer
• Contribute to the marketing efforts for assigned territory / sub-segments: Providing input and executing on marketing strategies Help develop marketing collateral for assigned sub-segment(s) / territory Working jointly with RAM, REU and RAS peers and across functions including logistics, technical service and manufacturing to achieve business goals and meets the needs of the RAM business Maintain and grow contact list for electronic promotional communications (e.g. e-blasts)

Skills

• Minimum requirement of a technical Bachelor's Degree (Engineering, Chemistry, Polymer Science or similar)
• Minimum 5 years of sales experience in the automotive plastic industry working with OEMs and Tier in a technical sales or marketing capacity, preferably in acrylic, polycarbonate or other clear materials
• Based within 2 hour drive of metropolitan Detroit
• Must have experience working in a cross-functional heavily matrixed environment, interacting with people from all different levels and cultures
• Must be self-motivated and possess the ability to take initiative, ownership and influence / motivate others
• Good computer skills, specifically in SAP, CRM, and Microsoft Office products are a must
• Ability to travel within the territory 50% or more of the time. Will also require occasional travel outside of territory, including international
• MBA is preferred
• 1 hour preferred for proximity to metropolitan Detroit

Benefits

• Competitively priced medical, dental and vision
• 401k with company match
• Separate company funded retirement account equal to 6% of your pay
• Life and disability insurance
• A strong paid time off plan
• A range of elective insurances at group rates to cover some of life’s curve-balls

Company Overview