[Remote] Strategic Account Director, Healthcare

Note: The job is a remote job and is open to candidates in USA. Decagon is the leading conversational AI platform empowering brands to deliver concierge customer experiences. They are seeking a Strategic Account Director, Healthcare to define and execute the go-to-market strategy for Decagon's healthcare vertical across Payer, Provider, and Life Sciences, while building relationships with key stakeholders and authoring the healthcare sales playbook.

Responsibilities

• Define and execute the go-to-market strategy for Decagon's healthcare vertical across Payer, Provider, and Life Sciences
• Break into and close the largest healthcare logos in the US — landing flagship, multi-year, 7-figure-plus deals that anchor the vertical
• Build deep, trusted relationships with C-suite stakeholders across the healthcare buying committee — CIO, CXO, CMO, COO, Chief AI Officer, Chief Digital Officer, and line-of-business owners
• Author and iterate the healthcare sales playbook — ICP, account plans, qualification rubric, deal-shape templates, champion-enablement, and competitive narratives — that the next generation of healthcare sellers will run
• Translate healthcare buyer pain into ROI cases your champions can defend internally and to their CFO
• Forecast and accurately report on pipeline and revenue, and bring the voice of the healthcare buyer into product and leadership decisions
• Maintain expert-level knowledge of healthcare regulation, payer and provider economics, and the competitive AI landscape
• Expect moderate travel

Skills

• 8+ years of enterprise SaaS sales, with at least 4 years selling into healthcare
• A demonstrated track record of building business inside named Payer, Provider, and/or Life Sciences accounts — the largest US health plans, integrated delivery networks, academic medical centers, or top 20 pharma
• Proven wins in complex, multi-stakeholder, security- and compliance-gated procurement environments, including 7-figure, multi-year deals
• Comfort owning C-suite relationships across long cycles
• A playbook builder: you have authored the account plans, qualification frameworks, and deal-shape templates that your prior teams inherited and ran
• Comfortable in an early-stage environment where the playbook isn't written, the pricing isn't fixed, and the product is still being shaped by the deals you close. You operate well with ambiguity and whitespace
• Excellent communication, presentation, and negotiation skills, with the business acumen to speak the language of the C-suite
• Previous experience selling AI, conversational AI, contact-center AI, or customer experience software into healthcare buyers
• An existing rolodex inside one or more of: the top 10 US Payers, the top 30 US health systems / academic medical centers, or the top 20 Life Sciences companies
• Founding-seller or first-vertical-hire experience at a prior startup, where you owned the strategy and not just the quota
• Trained in MEDDPICC, Command of the Message, or a similar value-selling framework
• Direct experience navigating highly regulated buyers
• A point of view on where conversational and agentic AI breaks the current member, patient, or HCP experience and how to sell into it
• Bachelor's degree or equivalent work experience

Benefits

• Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
• Medical, Dental, and Vision benefits for you and your family
• Life Insurance and Disability Benefits
• Retirement Plan (e.g., 401K, pension)
• Parental Leave
• Fertility and family building benefits through Carrot
• Daily lunches and snacks in the office to keep you at your best

Company Overview