[Remote] Staff Data Analyst, Servicing

Note: The job is a remote job and is open to candidates in USA. Upstart is a leading AI lending marketplace focused on reducing the cost and complexity of borrowing for Americans. The Staff Data Analyst role on the Servicing Analytics team involves developing analytical capabilities, conducting in-depth analyses, and collaborating with cross-functional teams to drive data-driven decision making and operational efficiency.

Responsibilities

• Lead the development of analytical capabilities to support servicing initiatives and drive efficiency improvements
• Create regular executive level presentations to communicate findings and strategic recommendations
• Design experiments and conduct quantitative analysis to test hypotheses about our users and the way they interact with our servicing initiatives, and collaborate with partners to prioritize the right problems and opportunities
• Collaborate with analytics engineering and software engineering to continuously up-level our servicing data capabilities, making new data available as the business expands, and accelerate time to insights
• Develop and maintain business intelligence tools to support reporting and decision-making
• Mentor junior team members while fostering a culture of excellence in data and analytics, positioning the team as a hub of expertise and innovation

Skills

• 8+ years work experience in increasingly senior analytical roles in technology and finance industry
• Strong background in payments, product, or operations analytics, with hands-on proficient in SQL, Python and/or R
• Exceptional track record of deriving actionable insights from analysis and analytical storytelling
• Experience working with large datasets, unstructured data, data modeling, and data pipelines using tools like Databricks, DBT, Looker, Snowflake, Redshift, Tableau, Mode
• Degree in Economics, Statistics, Mathematics, Engineering, Data Science or other quantitative fields, providing a solid grounding in analytical and problem-solving skills essential for success
• Strong analytical and quantitative background with experience in conducting and evaluating A/B tests, ideally in Financial and/or Operational related fields
• Expertise in consumer lending, and knowledge of post origination servicing and/or operations
• Skilled at crafting executive-ready narratives around complex business topics and successfully influence VP+ decision making
• Demonstrated ability to work collaboratively and in deep partnership with cross-functional teams
• Demonstrated ability to balance multiple workstreams and priorities; experience influencing up and cross functionally to maximize positive impact to the organization
• Experience in coaching and mentoring junior team members on technical subjects

Benefits

• Target bonuses
• Equity compensation
• Generous benefits packages (including medical, dental, vision, and 401k)
• Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly
• Retirement benefits to help you plan for the future, including a 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually (USD in the US, CAD in Canada)
• Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees (US only)
• Comprehensive health coverage designed to support you and your family, including medical, dental, vision, and wellness resources for US and supplemental health coverage for Canada.
• Health Savings Account contributions from Upstart for eligible plans (US only)
• Income protection benefits, including life insurance and disability coverage for added financial security
• Paid time off, sick leave, and company holidays, in line with local requirements
• Paid family and parental leave to support caregiving and major life moments (duration varies by country)
• Family-centered benefits to support fertility, parenthood, and caregiving needs
• Employee Assistance Program (EAP) offering mental health support and life-centered resources
• Financial wellness resources, including access to financial planning tools and a financial concierge service (US Only)
• Annual wellness allowance to support your physical and emotional well-being and personal development, based on what matters most to you
• Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from
• Connection and community through team events, all-company updates, and employee resource groups (ERGs)
• Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our offices in the Bay Area, Austin, Columbus, and New York City (opening Summer 2026!)

Company Overview

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