[Remote] Sr Analyst, Customer Success
Note: The job is a remote job and is open to candidates in USA. JD Power is a leading company in the automotive analytics sector, and they are seeking a Senior Analyst within the OEM Customer Success organization. In this role, you will serve as the data analytics lead for OEM clients, applying analytical expertise to enhance vehicle quality and customer satisfaction through informed decision-making.
Responsibilities
- Apply advanced AI and analytics techniques to solve complex data challenges within the automotive industry
- Analyze and interpret large, complex datasets to identify trends, insights, and opportunities
- Develop predictive models to diagnose potential vehicle faults and underlying causes
- Partner with engineering and cross-functional teams to inform vehicle design and manufacturing improvements
- Translate complex data into clear, actionable insights that support business and client decision-making
- Create and deliver detailed reports, dashboards, and presentations for stakeholders, including senior leadership
- Serve as a trusted advisor to OEM clients, ensuring effective use of data and analytics to drive business outcomes
- Build and maintain strong client relationships, proactively identifying opportunities to support sales, marketing, and product strategies
- Act as a subject matter expert in automotive quality, warranty reduction, and competitive benchmarking
- Lead client onboarding, training, and ongoing engagement to maximize value from analytics solutions
- Continuously enhance analytics approaches by leveraging emerging tools, technologies, and methodologies
Skills
- 2–5 years of experience in automotive, consulting, or data analytics-related roles
- Bachelor's or Master's degree in a relevant field
- Strong analytical skills with the ability to interpret complex datasets and translate insights into actionable recommendations
- Advanced proficiency in Excel and PowerPoint, with experience presenting to executive audiences
- Solid understanding of automotive industry trends and dynamics
- Experience with Palantir Foundry
- Proficiency in Python, Spark, and SQL
- Demonstrated ability to integrate and analyze data from multiple, complex sources
Company Overview
Company H1B Sponsorship