[Remote] Solutions Consultant

Note: The job is a remote job and is open to candidates in USA. Upshop is the market leader in Total Store Operations solutions for the Grocery and C-Store markets, offering an AI-powered SaaS platform. The Solutions Consultant will engage with customers to understand their needs and provide tailored solutions, collaborating with sales and engineering teams to ensure successful implementations.

Responsibilities

• Directly engage with customers individually or as part of the sales team
• Oversee and advise on the implementation of the customers Upshop platform
• Demonstrate business operations and technical leadership through personally developed solution architectures and implementation recommendations
• Act as a trusted advisor to customer executive leadership for thought leadership and solution approaches
• Extract business requirements from customers and translate them into a well-architected recommendation
• Develop and provide forward looking guidance and future state roadmaps
• Leverage known best practices and solutions to reduce risk to customer implementations
• Decompose future state goals into actionable execution plans
• Collaborate with Upshop’s product and engineering teams to ensure customer alignment to Upshop goals
• Subject Matter Expertise (SME) in Upshop’s Customer Journey and the Upshop platforms
• Attending weekly team meetings and onsite team workshops as scheduled
• Attending sales events and trade shows as scheduled
• Keep current on industry trends and product enhancements that will help customers
• Continuously leverage internal learning and competitive intelligence to enhance presentations and demonstrations
• Maintain demo environment scenarios including enhancements released to showcase product
• Partner with sales team to meet with customers to understand their business requirements and challenges
• Gather information to address specific needs / understand gaps
• Helps sales team build a business case for how our modules will be set up and used by customer and how to realize potential ROI for customer
• Recommends a design / configuration aligns with the customer’s objective
• Responsible for demoing compelling solutions to address a customer’s key business challenges and presenting a desired future state and delivers a competitive advantage with measurable outcomes
• Lead and document discovery sessions to understand the customer's business objectives and desired outcomes
• Consult customers on best practices for implementing Upshop solutions
• Present a vision of the solution, meeting the customer's requirements that will drive adoption and growth
• Assist the sales team and customer account managers on scoping SOWs
• Responsible for drafting SOWs including deliverables for assigned projects
• Lead scoping calls and make recommendations on scope to Customers and the revenue team
• Works with both internal teams and the customer teams to ensure the solution is correctly implemented
• Provide guidance and support throughout the sales process
• Provide prompt and detailed handoffs to Project Teams and Customer Success Managers (CSM) to deliver against the proposed solution

Skills

• 3+ Years of relevant solutions or sales consulting experience
• Experience in a retail operation, presales, or implementation consulting role at a SaaS company managing large enterprise customers
• Experience in customer support, including preparation of PowerPoint presentations, RFP responses, Scripted and Unscripted demos, business case development, Leading Discovery Design Session and/or implementation
• In-depth understanding of multiple retail enterprise solutions, with an emphasis on POS, OMS, Sales Audit, CRM/Loyalty, Merchandising, Allocation & Replenishment, and Analytics
• Familiarity with CRM, Marketing Automation, Business Intelligence and Social Media
• Ability to explain complex concepts in a clear and understandable way
• Speaks our customers' language
• Clear communicator who can command a room from a C-suite down to a practitioner
• Excellent presentation skills with experience demonstrating software products to customers with the skills to communicate the value a product brings over features a product offers
• Aptitude for finding solutions to meet customer needs based on our modules
• Works well with customers and internal teams to achieve common goals
• Understanding and addressing customer needs and ensuring their satisfaction

Benefits

• Work From Home
• Up to 30% Travel Required (Mostly Air Travel)
• Remote Meeting Camera Mandatory

Company Overview

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