[Remote] Solution Architect – Customer Engagements (Strategic Accounts)
Note: The job is a remote job and is open to candidates in USA. Nscale is seeking a customer-facing Solution Architect to lead and deepen engagements with its most strategic customers. This role involves acting as a trusted technical advisor, ensuring successful delivery and long-term partnership growth by developing a deep understanding of customer workloads and guiding them through technical challenges.
Responsibilities
- Act as the primary technical point of contact for strategic customers, building trusted, long-term relationships
- Develop a deep understanding of customer architectures, software stacks, and AI/HPC workloads
- Partner with customers to design and optimize solutions on Nscale’s infrastructure
- Lead technical discussions, workshops, and architecture reviews with customer teams
- Translate customer requirements into clear technical plans and influence internal roadmaps where needed
- Own the end-to-end success of customer engagements, ensuring delivery against commitments and timelines
- Drive structured communication and alignment between customers and internal engineering, product, and operations teams
- Proactively identify risks, performance issues, or gaps in customer environments and drive resolution
- Support pre-sales and expansion opportunities by articulating technical value and guiding solution design
- Act as a calm, credible presence during incidents—helping troubleshoot issues and maintain customer confidence
- Bring structure and follow-through to engagements, ensuring accountability across all stakeholders
Skills
- 5–10+ years in a customer-facing technical role such as Solution Architect, Sales Engineer, or Technical Program Manager
- Strong ability to go deep technically (infrastructure, cloud, networking, or AI/HPC workloads) while also operating at a strategic/customer level
- Experience working directly with large enterprise, hyperscale, or high-growth technology customers
- Proven ability to understand and map complex customer environments (compute, networking, storage, software stacks)
- Strong communication skills with the ability to translate between technical and business contexts
- Demonstrated ownership and follow-through in driving complex, multi-team deliverables
- Experience supporting pre-sales, solution design, or customer expansion efforts
- Ability to navigate ambiguity and operate effectively in fast-paced, high-growth environments
- Experience with SLAs, delivery commitments, and customer accountability is a strong plus
Benefits
- Bonus
- Equity
- Commission programs
- Medical
- Dental
- Vision
- Flexible paid time off
- Parental leave
- Retirement plan participation
Company Overview