[Remote] Senior VA Account Manager

Note: The job is a remote job and is open to candidates in USA. SonderMind is a company dedicated to providing accessible, personalized mental healthcare. They are hiring a Military and Government Account Manager to manage relationships with VA Medical Centers and TRICARE channels, ensuring Veterans and military families can access mental health services effectively.

Responsibilities

• Manage day-to-day relationships with VAMC Community Care staff, MTF clinic coordinators, and Family Readiness Officers across an assigned territory, serving as a reliable, responsive point of contact for referral coordination, authorization questions, and account needs across both VA CCN and TRICARE channels
• Support Veterans in accessing Community Care Network (CCN) mental health services and TRICARE-covered active duty dependents in accessing in-network behavioral health care — resolving scheduling, onboarding, and access barriers in partnership with internal teams
• Track referral activity and account health across assigned VA and TRICARE sites, escalating patterns and systemic issues to the senior AM and internal programs team
• Train VAMC staff on SonderMind's CCN referral processes and MTF/base clinic staff on TRICARE authorization and scheduling workflows, ensuring all partners can send referrals confidently
• Coordinate with Care Coordination, Provider Success, and Billing teams to resolve account-level issues affecting both VA and TRICARE beneficiaries
• Maintain accurate records of account activity, VAMC and MTF contacts, authorization status, and escalation notes in Salesforce
• Support the senior AM and Head of Military and Government Partnerships with reporting, site-specific insights, and preparation for strategic conversations across both VA and TRICARE accounts

Skills

• 4–6 years experience in account management, client success, or a client-facing coordination role
• 2+ years experience working with or within the Department of Veterans Affairs, VA Community Care Network, or TRICARE programs
• Strong relationship-building and communication skills — comfortable working directly with external partners across government and military environments and navigating multi-stakeholder organizations
• Organized and detail-oriented, able to manage multiple accounts and follow through on commitments
• Collaborative mindset with experience working cross-functionally to resolve customer issues
• Comfortable with CRM tools (Salesforce preferred) and working in fast-paced, evolving environments
• MSA or MTF liaison experience strongly preferred
• Background in healthcare, behavioral health, or tech-enabled services
• Familiarity with government payer programs, TRICARE authorization workflows, or enterprise client management
• Personal connection to military or veteran communities a plus

Benefits

• Bonus eligible
• A commitment to fostering flexible hybrid work
• A generous PTO policy with a minimum of three weeks off per year
• Free therapy coverage benefits to ensure our employees have access to the care they need (must be enrolled in our medical plans to participate)
• Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA ($1,100 company contribution) and FSA options
• Employer-paid short-term, long-term disability, life & AD&D to cover life's unexpected events. Not only that, we also cover the difference in salary for up to seven (7) weeks of short-term disability leave (after the required waiting period) should you need to use it.
• Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition which allows between 8-16 weeks of paid leave)
• 401K retirement plan with 100% matching which immediately vests on up to 4% of base salary
• Travel to Denver 1x a year for annual Shift gathering
• Fourteen (14) company holidays
• Company Shutdown between Christmas and New Years
• Supplemental life insurance, pet insurance coverage, commuter benefits and more!

Company Overview