[Remote] Senior Technical Account Manager

Note: The job is a remote job and is open to candidates in USA. Ping Identity is a company that focuses on making digital experiences secure and seamless for users. The Senior Technical Account Manager will manage high-spend global accounts, optimize delivery frameworks, and engage with senior stakeholders to ensure customer satisfaction and operational readiness.

Responsibilities

• Manage complex, high-spend global accounts, consulting on multi-product strategies and guiding integrations into multi-vendor environments
• Optimize delivery frameworks and ensure operational readiness, setting the standard for proactive engagement across the team
• Act as a high-judgment advocate, balancing customer needs with the internal roadmap to ensure customers feel heard while maintaining a sustainable partnership
• Actively support the development and testing of new AI-driven tools, providing critical feedback loops to ensure AI-generated insights align with enterprise standards
• Serve as a Cluster Lead and mentor, developing training content, removing blockers for peers, and providing hands-on guidance during critical escalations
• Lead internal programs to increase team-wide efficiency, operational consistency, and technical readiness
• Represent Ping Identity at regional events and cross-functionally influence Engineering and Product teams to elevate the customer experience

Skills

• Must have a minimum of 7+ years of enterprise customer-facing experience in a Technical Account Management, Customer Success, Sales Engineering, or Professional Services role, with a proven track record of managing global, highly complex enterprise accounts
• Advanced knowledge of the cybersecurity domain, including Zero Trust architectures, secure cloud deployments, and integration of identity within broader security ecosystems
• Experience utilizing AI productivity tools as a force multiplier to optimize operational efficiency, streamline troubleshooting, and enhance complex customer reporting
• Deep expertise in Identity Management, Access Management, and Federation in multi-vendor ecosystems
• Demonstrated ability to translate complex business requirements into operational technical strategies for executive (VP/C-level) audiences
• Strong mentorship and leadership skills, with a history of enabling the professional growth of peers
• High technical integrity and the ability to handle sensitive, high-pressure escalations with executive stakeholders
• Advanced architectural experience with the Ping Identity suite and APIs
• Deep expertise in SAML, OAuth, OpenID Connect, and enterprise networking protocols
• Experience leading cross-functional task forces or internal efficiency programs

Benefits

• A company culture that empowers you to do your best work.
• Employee Resource Groups that create a sense of belonging for everyone.
• Regular company and team bonding events.
• Competitive benefits and perks.
• Global volunteering and community initiatives
• Generous PTO & Holiday Schedule
• Parental Leave
• Progressive Healthcare Options
• Retirement Programs
• Opportunity for Education Reimbursement
• Commuter Offset (Specific locations)

Company Overview

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