[Remote] Senior Social Media & Communications Manager
Note: The job is a remote job and is open to candidates in USA. PolyAI is a company that automates customer service through lifelike voice assistants. They are seeking a Senior Social Media & Communications Manager to manage social media strategy, drive corporate narrative, and enhance internal communications, ensuring consistent engagement with both external audiences and employees.
Responsibilities
- Own PolyAI's social media strategy and day-to-day execution: earned, owned, and paid, across external and internal audiences
- Drive a consistent corporate narrative, ensuring everything we publish sounds unmistakably like PolyAI
- Partner with PR to elevate executive social and thought leadership presence
- Build and run an employee advocacy program that extends our reach through the people who know us best
- Partner with Brand and Content to create & adapt video, design, and editorial for social
- Run social listening and community engagement, with a real-time monitoring and response capability
- Report on what's working: share of voice, coverage quality, social reach and engagement, and contribution to top of funnel
- Track and build a customer advocacy program, surfacing customer stories and amplifying advocates across channels
- Partner with senior leadership on company-wide internal communications initiatives, keeping employees up-to-date and engaged on our values and execution
Skills
- 7+ years in corporate communications, with experience spanning social, PR, and executive or internal comms
- Hands-on experience at a B2B technology company, ideally a best-in-class scale-up
- Strong social-native writing, with a feel for voice and platform differences
- Comfort with enterprise buyers as the primary audience, with developer or technical audience experience a plus
- Demonstrated track record of managing communications programs end-to-end, not just executing against a brief
- Fluency with modern comms, social, listening, and scheduling tooling, and genuine eagerness to build AI into your workflow
- A bias toward action and shipping, with the taste to keep quality high at speed
- Experience with executive social, employee advocacy, video-first social, or community building is a plus
Benefits
- Participation in the company’s employee share options plan
- Comprehensive health coverage for you and your loved ones
- Life Insurance
- STD and LTD
- The opportunity to contribute to the company's 401k plan
- Flexible PTO policy + 11 designated company holidays
- Annual learning and development allowance
- We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!
- Enhanced parental leave
- Company-funded fertility and family-forming programmes
- Menopause care programme with Maven
- Sabbatical Program: 5-week paid sabbatical available after 5 years of employment
Company Overview