[Remote] Senior Program Manager

Note: The job is a remote job and is open to candidates in USA. Citizant is a leading provider of professional IT services to the U.S. government. They are seeking a Senior Program Manager to lead task order administration and ensure strong fiscal and operational controls in a fast-paced IT and data services environment.

Responsibilities

• Provide efficient, outcome-driven task order administration and oversight using multidisciplinary program management, fiscal oversight, and technical leadership
• Provide comprehensive program management, staffing, and coordination to support low-risk, high-quality execution aligned to contractual requirements and defined roles
• Establish and maintain a task order-level view of progress, risks, dependencies, and resource utilization across teams and task areas
• Apply ITIL-based service management and industry best practices across end-to-end services, integrating Risk Management Framework (RMF) practices and other relevant federal standards throughout the service lifecycle
• Apply advanced analytics and visualization to support better decision-making, operational insight, and program outcomes
• Support program management, portfolio management, operational oversight, FinOps, and performance reporting
• Treat analytics and visualization capabilities as 'products' (not one-time reports), with ongoing iteration, usability standards, clear ownership, and lifecycle management
• Provide the IV&V provider timely access to documentation, environments (including test and pre-production), test data, repositories (where authorized), CI/CD pipelines, and relevant technical/design artifacts, as directed
• Integrate IV&V activities into release and deployment plans (planning, scheduling, and participation in IV&V meetings/reviews when requested)
• Address IV&V findings by analyzing root causes, proposing remediation plans, and implementing corrective actions within agreed timeframes

Skills

• 15 years of federal IT program management experience
• 10 years of experience leading cross-functional teams
• Demonstrated experience leading complex programs or task orders with cross-functional delivery teams, operational governance, and stakeholder engagement
• Experience building/using dashboards and performance reporting to manage program health, risks, dependencies, and resourcing
• Working knowledge of IT service management practices and ability to operate within risk/compliance-driven environments
• Master's degree in Business, Information Systems, IT, Program/Project Management, or related field (or equivalent relevant experience)
• PMP (PMI) or equivalent program/project management certification
• PgMP (Program Management Professional)
• U.S. Citizenship required
• Must be able to obtain/maintain a Public Trust background investigation
• Agile/Lean delivery certifications (e.g., SAFe, Scrum) are a plus, especially in multi-workstream environments
• ITIL Foundation (preferred due to ITIL-based service management requirements)

Benefits

• Medical, dental, and vision insurance
• 401(k)
• Generous PTO
• Company-paid life and disability insurance
• Flexible Spending Accounts (FSA)
• Employee Assistance Program (EAP)
• Tuition Assistance & Professional Development Program

Company Overview