[Remote] Senior Principal, AI Software Engineer– Agentic & Industry Solutions - Full Time Role
Note: The job is a remote job and is open to candidates in USA. TMS, LLC is seeking a Senior Principal AI Software Engineer to lead the design and development of AI-powered solutions. The role focuses on creating transformative experiences and requires collaboration across various teams to implement scalable solutions.
Responsibilities
- Be the one building AI-powered experiences where they matter most
- Designing, building, and scaling transformative AI-powered solutions on Genesys Cloud
- Driving the development of reusable Agentic AI capabilities, industry-specific solution accelerators, and intelligent workflow automation that enable organizations to fundamentally transform customer and employee experiences
- Providing technical leadership and expertise across architecture, development, and solution delivery
- Collaborating with Product, Engineering, Strategic Customers, Industry SMEs, and Technology Partners to convert emerging AI technologies into scalable, market-leading solutions
Skills
- Bachelor's degree in Computer Science, Engineering, Artificial Intelligence, Data Science, or related discipline
- 10+ years of experience in software engineering, solution architecture, enterprise integration, or cloud-native application development
- 5+ years of experience designing and implementing AI, Conversational AI, automation, or workflow orchestration solutions
- Strong hands-on development experience building scalable enterprise applications
- Proven ability to move solutions from concept and prototype through production deployment
- Demonstrated technical leadership skills and ability to mentor engineers and architects
- Strong communication and stakeholder engagement skills with ability to collaborate across Product, Engineering, and Strategic Customer teams
- Experience building Agentic AI platforms, copilots, virtual agents, digital assistants, or intelligent automation solutions
- Experience creating reusable solution accelerators, frameworks, and industry-specific assets
- Candidates must have willingness to travel as necessary; a valid passport is required
- Master's degree
- Understanding of industry processes within Financial Services, Healthcare, Insurance, Retail, Telecommunications, or Public Sector
- Contributions to technical communities, open-source projects, patents, or innovation initiatives
- Technical proficiency in Genesys Cloud Architecture, AI Studio, Copilot, Architect, Journey Management, Experience Orchestration, APIs and Event Frameworks
- Technical proficiency in Multi-Agent Systems, AI Skills and Agent Development, LLM Integration, RAG Architectures, Knowledge Systems, AI Workflow Automation
- Technical proficiency in AI Frameworks such as LangGraph, CrewAI, Semantic Kernel, LangChain, AutoGen, OpenAI APIs, Anthropic APIs, AWS Bedrock
- Technical proficiency in Python, JavaScript/TypeScript, REST APIs, Event-Driven Architectures, Microservices, Cloud platforms (AWS, Azure, Google Cloud)
- Expertise with RAG architectures, vector databases, knowledge orchestration, and enterprise search solutions
- Experience integrating AI solutions with CRM, ERP, Service Management, and enterprise workflow platforms
Benefits
- Medical, Dental, and Vision Insurance.
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
Company Overview
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