[Remote] Senior Operations Manager

Note: The job is a remote job and is open to candidates in USA. Vocal Media is seeking a skilled and motivated Senior Manager of Operations to support their growing team. In this position, you will manage the smooth execution of daily operations and continuously improve the systems that power their work.

Responsibilities

• Lead the design, execution, and continuous improvement of operational processes across the organization, in close partnership with senior leadership
• Manage and mentor operations staff, providing direction, feedback, and support on day-to-day priorities
• Serve as a key liaison between the sales and programs teams — facilitating clear communication, alignment on shared workflows, and timely resolution of cross-functional needs
• Own operational needs across programs, ensuring teams have the systems, tools, and support required to execute effectively
• Support programs directly as needed — including onboarding coordination, account setup, and process implementation
• Oversee tool implementation and new workflows, leading operational infrastructure projects that supports the broader team
• Hold a high bar for speed and quality, with a consistent focus on tangible, measurable results
• Proactively identify inefficiencies across the organization and lead the implementation of solutions that improve how we work

Skills

• 6+ years of professional experience in operations, project management, organizing, or a related field
• Demonstrated experience managing staff and leading cross-functional teams or workstreams
• Strong understanding of how sales and program operations intersect, with experience facilitating alignment across teams
• Proven ability to build, scale, and document operational systems across an organization
• Excellent written and verbal communication skills, with a track record of follow-through and stakeholder management
• Strong time management and prioritization skills — comfortable owning multiple workstreams and competing priorities under strict deadlines
• Proficiency with Notion, Google Drive, and Airtable; ability to quickly onboard to new tools
• Strong attention to detail and a self-directed, solutions-oriented working style
• A sense of humor, humility, passion for progressive political issues, and desire to be a team player

Benefits

• Health insurance covered at 90% for full time employees; Dental and Vision available
• Flexible PTO and sick leave
• 401(k) plan & company contribution

Company Overview