[Remote] Senior Marketing Operations Manager

Note: The job is a remote job and is open to candidates in USA. Constant Contact is a dynamic company focused on empowering businesses and individuals to grow online. They are seeking a Senior Marketing Operations Manager to oversee the execution and optimization of marketing initiatives across international markets, particularly in the APAC region.

Responsibilities

• Manage end-to-end build and deployment of email and SMS campaigns supporting CLM initiatives across international markets, including batch sends and automated journeys. Additionally, initiatives would include localized in-product messaging in partnership with product teams. Build and QA dynamic templates using HTML/CSS and AMPscript, configure audience segments via data extensions, and ensure campaigns are localized appropriately for regional audiences while maintaining compliance with local regulations
• Partner closely with the APAC Regional Head and international marketing stakeholders to understand regional priorities, campaign calendars, and audience nuances. Serve as the operational bridge between global marketing infrastructure and regional execution needs, ensuring programs are delivered on time and aligned to local market strategies
• Configure and manage automated journeys in SFMC Journey Builder supporting key CLM moments — onboarding, engagement, retention, win-back, and renewal — adapted for international audiences. Support the ongoing migration from Automation Studio to Journey Builder across international programs
• Ensure all campaigns adhere to regional data privacy and communication regulations including GDPR, CASL, PDPA, and other applicable frameworks across APAC markets. Partner with legal and compliance teams to maintain up-to-date suppression lists and consent management practices across regions
• Maintain and organize data extensions and audience segments specific to international markets. Partner with the data science team to operationalize targeting models adapted for regional audiences and support the development of localized personalization strategies as data capabilities grow
• Track and report on campaign performance across international markets including deliverability, engagement, and conversion metrics. Surface regional insights and optimization opportunities, support A/B testing initiatives, and contribute to a test-and-learn culture across CLM programs
• Maintain SFMC instance health as it relates to international markets including data extensions, contact list hygiene, consent records, and user access. Stay current on platform capabilities and regional feature availability

Skills

• 5-7 years of hands-on marketing operations experience with SFMC expertise across Email Studio, Automation Studio, Journey Builder, MobileConnect, and Contact Builder
• Working knowledge of AMPscript and SQL
• Solid grasp of email deliverability best practices
• Solid understanding of international data privacy and compliance regulations including GDPR, CASL, and APAC-specific frameworks such as PDPA
• Revenue-driven person with a growth mindset
• Cultural awareness and sensitivity to regional differences in communication, tone, and audience behavior
• Strong communicator, comfortable managing high-volume campaign operations across multiple markets, and across timezones while contributing to longer-term platform improvements
• Salesforce Marketing Cloud certifications
• Experience collaborating with data science teams

Benefits

• Some roles may be eligible for additional on target commission pay or bonus
• The compensation package includes health and welfare benefits including paid leave
• We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees.
• You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities.
• A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family
• At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues.

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