[Remote] Senior Data Scientist
Note: The job is a remote job and is open to candidates in USA. Customer.io is a platform that helps companies send automated communication using real-time behavioral data. They are seeking a Senior Data Scientist to analyze customer and product data, design experiments, and build models to improve decision-making and enhance the customer experience.
Responsibilities
- Analyze behavioral patterns across the customer lifecycle to identify trends, usage archetypes, and opportunities to improve adoption, engagement, and retention
- Design experiments and measurement approaches to evaluate the impact of product and marketing changes - and help teams make decisions based on evidence rather than intuition
- Build models and datasets that improve how teams segment customers, forecast outcomes, and identify trends
- Apply machine learning and AI techniques where they solve practical problems, for both internal decision-making and customer-facing scenarios
- Partner with Data Engineering to improve the quality, reliability, and accessibility of core data and metrics
- Communicate findings clearly and directly so teams can make informed decisions without needing a statistics background
Skills
- 5+ years of experience in a Data Science role within B2B SaaS or a similar product- or growth-focused environment
- Strong foundation in statistics, experimentation, and behavioral analytics - with the ability to apply them pragmatically to real product and business problems
- Proficiency in SQL and Python for large-scale analysis, modeling, and exploration
- Experience with modern cloud data platforms (Snowflake, BigQuery, or similar); familiarity with dbt is a plus
- Strong communication and stakeholder skills - you can explain complex analysis clearly to PMs, marketers, executives, and non-technical partners
- An ownership mindset - you help define the problem and move work forward; you don't wait for perfect requirements
Benefits
- 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
- 16 weeks paid parental leave
- Unlimited PTO
- Stipends for remote work and wellness
- A professional development budget
Company Overview
Company H1B Sponsorship