[Remote] Senior Customer Success Manager
Note: The job is a remote job and is open to candidates in USA. NVIDIA is expanding its presence in the U.S. federal government market with a dedicated focus on ensuring mission-critical AI deployments succeed. They are seeking a Senior Customer Success Manager with deep federal market expertise to guide customers from deployment through full adoption of NVIDIA's AI portfolio.
Responsibilities
- Serve as the primary post-sale relationship owner for a portfolio of U.S. federal and civilian agency customers, acting as their trusted advisor throughout the full customer lifecycle
- Develop and execute tailored Customer Success Plans that align NVIDIA AI solutions to each agency's mission priorities, technical environment, and operational goals
- Lead regular Executive Business Reviews and agency-level health check-ins, presenting adoption trends, value metrics, and forward-looking roadmap alignment
- Drive software adoption and usage expansion across NVIDIA AI Enterprise, Run:AI, Omniverse, and hardened AI container deployments, particularly within classified, air-gapped, and IL4/IL5/IL6 environments
- Identify and proactively manage customer health risks, coordinating internal escalation paths with technical, product, and leadership teams when needed
- Partner closely with federal system integrators, OEM partners, and prime contractors to support smooth deployment and ongoing enablement
- Serve as the voice of the customer internally, translating field observations and agency feedback into actionable input for NVIDIA's product, engineering, and federal go-to-market teams
- Support renewal readiness by ensuring customers are achieving their defined success metrics well in advance of contract milestones
Skills
- Active Top Secret (TS) security clearance; TS/SCI preferred
- 12+ years of Customer Success, technical account management, or professional services experience supporting U.S. federal government customers, with demonstrated impact on adoption, retention, and customer outcomes
- BS degree or equivalent experience
- Experience supporting software deployments in classified, air-gapped, or mission-critical environments, with a working understanding of what it takes to operationalize enterprise software in those constraints
- Familiarity with federal compliance and security frameworks including FedRAMP, DoD Impact Levels (IL4/IL5/IL6), FIPS 140-3, and NIST 800-53
- Strong executive communication and relationship management skills, equally comfortable running a QBR with a program director as working through a technical deployment issue with an infrastructure team
- Understanding of federal procurement processes, contracting vehicles (GSA Schedule, SEWP, IDIQs), and budget cycles as they relate to software adoption and renewal planning
- Proven ability to manage complex, multi-stakeholder relationships across agencies, mission owners, and federal system integrators
- Experience with AI, HPC, or advanced software platforms, enough to have an informed technical conversation and know when to bring in the right experts
- TS/SCI clearance with full-scope polygraph. Ability travel 25-40% of time
- Established relationships within key DoD components, the intelligence community, or civilian agencies with active AI modernization programs
- Experience helping federal customers adopt containerized AI workloads, MLOps platforms, or GPU-accelerated computing at scale
- Familiarity with NVIDIA technologies and the specific challenges of deploying AI in secure government environments
- Background in mission-area use cases such as digital twin/simulation (Omniverse), geospatial intelligence, signals processing, or autonomous systems
Benefits
- Equity
- Benefits
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