[Remote] Senior Customer Analyst

Note: The job is a remote job and is open to candidates in USA. WK Kellogg Co is a company dedicated to creating joy and connection through nutritious foods. They are seeking a highly analytical and detail-oriented Senior Customer Analyst to support the Northeast Grocery Sales Team, responsible for analyzing sales data, identifying performance trends, and delivering actionable insights to drive results across markets.

Responsibilities

• Account analytics - Acts as the account’s go-to analytics resource, evaluating multiple data sources (e.g., Circana, Nielsen, Dunnhumby, etc.) and building analytical tools/ models around areas such as pricing and promotion
• Provides fact-based insights to help identify key distribution & voids, pricing and placement opportunities that can grow the business
• Accesses, analyzes, and interprets business indicators including shipments, consumption, shopper trends, inventory, pricing, key performance indicators (KPIs) as they pertain to categories/brands and their impact on the markets
• Tracks key performance metrics like Sales Growth and Share against key benchmarks, while keeping up with weekly, monthly and ad-hoc deliverables
• Relationship Management - Works closely with Account Executives, Sales Director, Category Management, Retail, Supply Chain, and Customer Service to review business trends and provide input on opportunities to improve share, profit and gross sales volume
• Providing Insights thru story-telling- As the expert on our sales, inventory and market share metrics, you will work closely with the cross-functional teams to review business trends and provide a selling story to internal/external stakeholders
• Maximize Business Processes - Develop and maintain dashboards and reports to monitor KPIs and business metrics. Partner with account managers and cross-functional teams to support strategic initiatives and business planning, while keeping up ad-hoc deliverables. Utilize retailer systems to set up items and promotions for timely execution

Skills

• Bachelor's degree or equivalent experience
• Proficiency in Microsoft Office applications with advanced expertise in Excel and experience building PowerPoint presentations
• Excellent communication skills with the ability to translate complex data into clear, actionable insights
• Experience working with retailer data and ability to learn new systems quickly
• Ability to thrive in a fast-paced, collaborative environment
• Previous experience communicating complex and/or detailed information to multiple individuals/audiences with differing knowledge levels, both verbally and in writing
• Understanding of promotional methodology and management across retailers
• Previous sales and/or analytical experience
• Experience working with Circana or other retailer data systems

Benefits

• Incentive Plan bonus eligibility
• Health, dental and vision insurance
• Savings and Investment Plan with Company match and contribution
• Paid Time Off (includes paid sick time)
• 11 Paid Holidays
• Life Insurance, AD and D Insurance and STD/LTD
• Tuition reimbursement, adoption assistance for eligible employees
• Employee recognition program

Company Overview