[Remote] Salesforce Operations CRM Analyst
Note: The job is a remote job and is open to candidates in USA. Stand8 Technology Consulting provides end-to-end IT solutions to enterprise partners across the United States and internationally. They are seeking a Salesforce Operations / CRM Support Analyst to support a large-scale business transformation initiative focused on modernizing licensing opportunities and rights management across a global enterprise. The role involves ensuring the CRM platform remains operational and effective for business users, maintaining data quality, troubleshooting issues, and improving platform adoption.
Responsibilities
- Provide day-to-day production support for Salesforce users across multiple business functions
- Investigate and resolve Salesforce application issues, defects, and user requests
- Troubleshoot integration failures and coordinate resolution with technical teams
- Support GridBuddy-related functionality, user requests, and troubleshooting activities
- Manage user onboarding, provisioning, access requests, and permission changes
- Perform Salesforce data cleanup activities including duplicate management and orphaned record remediation
- Monitor system health and proactively identify data quality concerns
- Execute QA testing, regression testing, and validation activities for platform enhancements
- Create and maintain training materials, user guides, and support documentation
- Assist users with reporting, dashboards, and CRM best practices
- Track support trends and recommend process improvements
- Collaborate with business analysts, administrators, and development teams to improve platform effectiveness
Skills
- 4+ years of Salesforce Administration, Operations, or CRM Support experience
- Hands-on experience supporting Salesforce production environments
- Experience troubleshooting user issues and resolving production incidents
- Strong Salesforce data management and data quality experience
- Experience identifying and correcting duplicate records and data integrity issues
- Experience supporting end-user onboarding and training initiatives
- Knowledge of Salesforce security, permissions, and user administration
- Experience executing QA, UAT, or regression testing activities
- Strong analytical and troubleshooting skills
- Excellent communication and customer service abilities
- Ability to manage multiple priorities simultaneously
- Experience working in Agile or iterative delivery environments
- Salesforce Administrator Certification
- GridBuddy experience
- Salesforce Sales Cloud experience
- Media, entertainment, licensing, or consumer products industry experience
Benefits
- Medical coverage and Health Savings Account (HSA) through Anthem
- Dental/Vision/Various Ancillary coverages through Unum
- 401(k) retirement savings plan
- Company-paid Employee Assistance Program (EAP)
- Discount programs through ADP WorkforceNow
Company Overview
Company H1B Sponsorship