[Remote] Salesforce Business Systems Analyst
Note: The job is a remote job and is open to candidates in USA. Daikin Applied Americas is the world's largest HVAC company, recognized by Forbes as one of America's Best-In-State Employers 2025. They are seeking a Salesforce Business Systems Analyst to enhance and maintain Salesforce and related automated systems, focusing on improving operational efficiency and supporting service teams through collaboration with stakeholders.
Responsibilities
- Primary focus on supporting Service operations while maintaining a working understanding of other business areas
- Support Salesforce help Case Management
- Manage customer expectations at all levels
- Partner with stakeholders to analyze business processes, gather requirements, and identify opportunities for continuous improvement
- Translate business requirements into functional specifications, ensuring clear documentation and traceability
- Act as SME for integrations, data quality, reporting, and analytics associated to areas of business you are supporting
- Build strong cross-functional relationships, manage stakeholder expectations, and independently drive priorities and communication
- Participate in projects as needed by providing business analysis, testing support, and other cross-functional contributions to ensure successful delivery
- Ensure all documentation is created, maintained, validated, and kept up to date to support system accuracy, user adoption, and ongoing process effectiveness
- Work independently and communicate professionally
- Communicate to business stake holders regarding enhancements
- Other duties as needed
Skills
- Bachelor's degree or equivalent experience
- 2-4 years of related experience
- Salesforce experience
- CPQ software experience
- Strong communication and organizational skills
- Highly proficient in Excel
- Documentation Skills
- Problem Solving
- Work visa sponsorship is not available for this position
- Familiarity with Salesforce Revenue Cloud
- Project Management experience
- Sharepoint experience
Benefits
- Medical/Dental/Vision coverage, PTO, 401K match, support for community involvement and much more
- Multiple medical insurance plan options + dental and vision insurance
- 401K retirement plan with employer contributions matching 100% of the first 3% of employee contributions and 50% on the next 2% of employee contributions
- Company provided life insurance + optional employee paid voluntary life insurance, dependent life coverage and voluntary accident coverage
- Short term and long-term disability
- 3 weeks of paid time off for new employees + 11 company paid holidays
- Vacation accrues on a monthly basis, unless applicable federal, state and local law requires a faster accrual
- Paid sick time in accordance of the federal, state and local law
- Paid parental leave and tuition reimbursement after 6 months of continuous service
Company Overview