[Remote] Salesforce Administrator

Note: The job is a remote job and is open to candidates in USA. Carrier Enterprise is a leading national distributor specializing in residential and light commercial HVAC products. The Salesforce Administrator will drive transformation across the company by developing and implementing Salesforce-based processes and solutions, working directly with project management, executive leadership, and stakeholders to ensure successful rollouts and user adoption.

Responsibilities

• Create and support Salesforce Sales/Service/Marketing/Experience Cloud processes such as lead generation, opportunities, CPQ, Omni-Channel (cases, chats, calls, texts), knowledge, installed‑packages, system integrations and data extensions
• Configure standard and custom objects, fields, page layouts, validation rules, flows, case paths/statuses, record stages, approval processes and lightning components to streamline workflows and improve productivity
• Design, implement and maintain standardized dashboards, charts and reports that deliver actionable insights to stakeholders and support data-driven decision-making
• Perform ongoing configuration, support, maintenance and enhancements to maintain a scalable/sustainable architecture for processes, tools and users
• Manage user security, roles, profiles, permission sets, queues, sharing rules and public groups to ensure appropriate data access
• Leverage export/import/analysis/backup tools to cleanse, deduplicate and archive data with an emphasis on data integrity & governance standards
• Respond to support tickets, familiarize champions & users with best practices and create appropriate documentation to drive user understanding & adoption
• Develop and test new new/enhanced processes, version features, release updates in sandboxes and deploy them to production (e.g. via change sets, workbench)
• Work with leadership, SMEs, stakeholders, project managers, fellow admins and external partners to implement standardized solutions aligned with business requirements and processes

Skills

• Salesforce Certified Platform Administrator with Bachelor's degree or equivalent; expertise with objects/fields, flows, validation rules, approval processes, role hierarchies, users/profiles/permission sets, page layouts, reports/dashboards and change sets
• 1+ years of hands-on experience configuring & implementing Salesforce solutions in Lightning Experience, especially Sales Cloud and Service Cloud (Marketing Cloud and Experience Cloud a plus)
• Strong attention to detail with a proven ability to design processes that drive user adoption and maintain a high level of data quality
• Strong communicator skilled at engaging employees/users across all organizational levels with varying technical knowledge to provide excellent customer support
• Self-motivated learner eager to expand technical skills, increase project leadership responsibilities and pursue additional Salesforce training/certifications

Benefits

• Company Paid Volunteer Time Off
• Health Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance (Short-term and Long-term)
• Employee Assistance Program (EAP)
• Tuition Reimbursement & Professional Development
• Paid Vacation & Sick time
• Company Paid Holiday's
• 401(k) Plan with Employer Match
• Employee Discount Program

Company Overview