[Remote] Sales Operations Manager, B2C

Note: The job is a remote job and is open to candidates in USA. MASA is a leader in emergency medical transportation insurance, dedicated to protecting families with compassion. They are seeking a Sales Operations Manager to partner with sales leadership, improve operational efficiencies, and drive performance through data-driven insights and automation.

Responsibilities

• Partnering with sales leadership to identify performance opportunities, provide data-driven insights, and support strategic initiatives that improve sales outcomes
• Supporting and enabling the sales organization by providing guidance, training, and operational support that helps representatives and leaders effectively use tools, reporting, and processes to maximize performance
• Owning sales reporting, KPI tracking, forecasting support, and performance analysis across conversion, attendance, revenue, productivity, and product performance metrics
• Evaluating, redesigning, and standardizing operational workflows to improve efficiency, scalability, accuracy, and overall sales support effectiveness
• Identifying, evaluating, and implementing automation and AI-enabled solutions that improve productivity, reduce manual effort, and modernize Sales Operations workflows
• Collaborating with Finance, Marketing, HR, IT, and Training teams to align systems, processes, and initiatives that impact sales performance and operational execution
• Providing oversight of compensation validation, operational workflows, and Sales Operations priorities while influencing cross-functional execution and fostering a culture of accountability, ownership, and continuous improvement

Skills

• 3-5 years of experience in Sales Operations, Revenue Operations, Business Operations, Sales Enablement, Analytics, or a related function supporting a sales organization
• Strong analytical capabilities with the ability to identify trends, develop actionable recommendations, and translate data into business decisions
• Experience improving processes, building scalable workflows, and driving operational efficiencies in a fast-paced environment
• Advanced Excel skills and proficiency with Microsoft Office applications, along with the ability to quickly learn new systems and technologies
• Strong communication, listening, and relationship-building skills with the ability to earn trust, influence stakeholders and collaborate effectively with both sales leaders and front-line sales professionals
• A continuous improvement mindset with experience identifying opportunities to leverage automation, AI-enabled tools, and technology solutions to improve operational efficiency and scalability

Benefits

• Bonuses
• Comprehensive employee benefits programs, including medical, dental, and vision insurance with highly rated carriers
• A 401(k) program with a company match
• Paid time off
• Company-paid short-term disability, long-term disability, and basic life insurance
• A free MASA membership

Company Overview