[Remote] Restaurant Account Manager
Note: The job is a remote job and is open to candidates in USA. Sharebite is the leading food ordering platform built for companies to feed their employees. The Restaurant Account Manager will own a portfolio of restaurant partners, ensuring their ongoing performance on the platform while driving operational improvements and building strong partnerships.
Responsibilities
- Be the go-to owner for your restaurant portfolio, proactively identifying risks, performance gaps, and opportunities for growth, and working cross-functionally to support and expand your accounts
- Drive operational improvement with restaurant partners, owning outcomes related to reliability, responsiveness, and overall performance on the platform
- Bring your analytical A-game by monitoring portfolio KPIs, identifying trends, surfacing actionable insights, and measuring the impact of operational initiatives
- Partner closely with Restaurant Sales, Logistics, and Customer Success to share feedback, resolve live issues, and continuously optimize operations and strategy
- Own the end-to-end process for building and maintaining healthy restaurant rotations — balancing variety, client preferences, performance, and real-world operational constraints, including addressing underperformance when needed
- Act as an ambassador for the Sharebite mission, brand, and product in all restaurant interactions
- Visit restaurant partners and client sites as needed to support launches, troubleshoot operational issues, and ensure smooth execution in live environments
Skills
- 1–3+ years in an operations-heavy account management, client services, restaurant operations, or food / delivery / hospitality-facing role where you owned ongoing performance – not just relationships
- Demonstrated experience managing live issues, prioritizing under pressure, and driving problems to resolution across multiple stakeholders
- Comfortable working directly with restaurant owners, operators, and managers, with an understanding of how day-to-day restaurant operations, staffing, and constraints impact performance
- Able to review performance data, identify trends, and use metrics to inform decisions, improvements, and tradeoffs
- Confident representing Sharebite with external partners and internally – able to set expectations, push back when needed, and align teams quickly
- Proven ability to manage multiple priorities in a fast-moving environment, with comfort operating amid ambiguity and changing requirements
- Willing and able to visit restaurant partners and client sites as needed to support launches, troubleshoot issues, and ensure smooth execution
- Proficiency in Salesforce
- Project Management skills
- Basic query building (SQL)
- Experience within the food tech space
Benefits
- Equity
- Multiple health insurance options
- A wide range of benefits
Company Overview