[Remote] Remote Social Media Agent
Note: The job is a remote job and is open to candidates in USA. NTT DATA North America is a trusted global innovator of business and technology services. They are seeking a Remote Social Media Agent to provide quality customer service and manage social media inquiries for multiple brands, handling a high volume of cases daily.
Responsibilities
- Provide quality customer service experience to our consumers and customers
- Maintain effective customer service for all internal and external customers by utilizing excellent, in-depth knowledge of Company products and programs
- Gain a working knowledge of Company systems and processes
- Attend appropriate training classes to continually work towards self-development to stay current on customer service procedures & practices
- Problem solved in a professional and effective manner
- Communicate effectively with consumers via all channels (Including but not limited to telephone, email, letter, chat, text, social media, etc.)
- Answer incoming faxes, calls, voicemail, emails and input data and file
- Address issues to provide first call resolution
Skills
- 2 years experience customer service
- Extensive 'hands on' experience with social media/marketing
- 2 years experience office environment
- Social Media experience
- 1 year experience Microsoft Office Suite
- High School Diploma/GED
- Must be English Speaker
Company Overview