[Remote] REMOTE Legal Customer Service Representative - Retainer Specialist

Note: The job is a remote job and is open to candidates in USA. Morgan Wood Products is a company focused on assisting individuals with social security disability benefits and veterans disability benefits. They are seeking a Legal Customer Service Representative - Retainer Specialist to guide clients through the representation forms process and help obtain necessary signatures for claims.

Responsibilities

• Answer calls on auto dialer from potential clients
• Patiently explain the documents to the clients
• Walk the clients through the process of how to electronically sign documents via text and email
• Document the calls accordingly so that our phone system can dial the next call
• Performs other related duties as assigned

Skills

• Must have a persuasive phone presence and have the ability to persuade the client to complete the representation forms
• Must be tech savvy and must be able to explain to a non-tech savvy client how to electronically sign documents by text and email
• Must have a friendly, professional telephone voice
• Must be patient with clients
• Must be a problem solver
• Must be an independent worker
• Must be able to handle a high call volume with back-to-back calls; hundreds of calls per day
• Ability to function well in a high-paced and at times stressful environment
• Proficiency with Microsoft Office Suite and general computer proficiency
• Reliable and dependable attendance is essential
• Must be able to work Monday through Friday from 9:00 am to 6:00 pm EST
• High school diploma or equivalent
• At least two years of high volume sales and/or call center experience required
• Auto dialer experience is required
• Must have a desk, chair and basic essentials to work from home
• Must have a quiet work area without noise or distractions
• Must have personal high speed internet service (Wi-Fi is not acceptable). Our minimum internet speed requirement is 100 download & 20 upload speed
• Must be logged onto your work computer and able to answer calls during your normal work hours
• Remote workers must be based in the United States and must reside in one of the following states: FL, GA, IL, IN, MA, NC, NJ, NV, NY, PA, SC, TX or WV
• Bilingual is preferred

Benefits

• Equipment is provided.
• Uncapped monthly bonus potential after 60 days if metrics/goals are met and in good standing.
• Health, dental, and vision insurance
• Company paid life insurance and disability insurance
• A 401(k) plan with an employer match
• Paid time off after 90 days of employment
• Ten company paid holidays

Company Overview