[Remote] Remote-Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. International SOS is a company that delivers premium loyalty and customer service solutions for some of the world’s most recognized brands. They are seeking highly skilled Customer Service Representatives to support global client programs and deliver world-class service to high-value customers.

Responsibilities

• Manage inbound customer requests through phone, email, and chat
• Provide accurate and timely support for customer inquiries and service requests
• Assist customers with travel-related or lifestyle loyalty program needs
• Document interactions and manage cases using company systems
• Maintain quality standards while meeting service and performance metrics

Skills

• A passion for helping customers and solving problems
• Strong communication and interpersonal skills
• The ability to multitask across multiple systems and requests
• Attention to detail and strong time management
• Comfort working in a fast-paced, performance-driven environment
• Minimum 2 years of interactive customer service experience
• Must be located in the USA
• Ability to work a flexible schedule including evenings, weekends, and holidays
• Have a private work-from-home environment with reliable hardwired internet
• Ability to pass required background screening, including a drug screen
• High school diploma or equivalent is required
• Call center or high-volume service experience
• Hospitality, travel, or loyalty program experience
• Personal global travel experience
• Experience with GDS (Amadeus, Sabre, Galileo etc.)
• Fluent (verbal and written) in English
• Professional-level proficiency in Spanish
• Professional-level proficiency in French
• Professional-level proficiency in Mandarin
• Professional-level proficiency in Cantonese
• Professional-level proficiency in Portuguese

Benefits

• Competitive hourly rate + performance-based incentives
• Full-time (40 hours/week), Fixed Schedules
• Paid training
• 401(k) Retirement Plan
• Medical, Dental & Vision benefits
• Paid time off
• Remote Work from home opportunity
• No sales required

Company Overview