[Remote] QA Delivery Leader with Healthcare Industry experience
Note: The job is a remote job and is open to candidates in USA. Perficient is a leading consulting firm, and they are seeking a QA Delivery Leader with experience in the healthcare industry. The role involves managing end-to-end delivery of QA services, ensuring high-quality outcomes, and building strong client relationships while overseeing service performance and continuous improvement initiatives.
Responsibilities
- Serve as the primary point of contact for all QA delivery matters within the account, building trusted advisor relationships with client stakeholders
- Participate as a member of the Perficient leadership team at the client (“seat at the table”), contributing to project, program, and portfolio discussions beyond pure QA
- Lead rational, outcome‑focused conversations to clarify expectations, negotiate scope and priorities, and align QA activities to business value and risk
- Translate complex delivery and quality issues into clear, actionable recommendations for both technical and non‑technical stakeholders
- Support pre‑sales and growth activities within the account by identifying new QA opportunities, shaping solutions, and contributing to proposals and presentations
- Ensure QA services are delivered according to contractual agreements, SLAs, and KPIs across all projects and workstreams
- Coordinate with project managers, product owners, and QA/Test leads to align delivery plans, release schedules, and resource needs
- Oversee test planning, execution, and reporting to ensure consistent quality, traceability, and compliance with standards
- Drive cross‑pollination of QA processes, frameworks, and accelerators across programs and teams, maximizing reuse and standardization
- Establish and lead QA delivery governance within the account, including regular service reviews with internal and client stakeholders
- Prepare and present dashboards, performance reports, risk/issue summaries, and improvement plans, using metrics to drive decisions
- Act as the internal “client” for the QA practice within the account—representing account needs back into the QA competency, influencing tools, training, and offerings
- Ensure adherence to Perficient delivery standards, methods, and compliance requirements while tailoring them pragmatically to the client environment
- Identify opportunities for process optimization, cost reduction, and efficiency gains across QA delivery
- Implement best practices and lessons learned across projects, promoting a culture of continuous improvement
- Partner with QA Technology leaders and SMEs to introduce automation, standardization, and innovative approaches (CI/CD integration, shift‑left/right, platform‑aligned testing)
- Champion the adoption of new tools, frameworks, and methods that measurably improve quality, speed, or reliability
- Anticipate delivery risks, dependencies, and constraints; develop robust mitigation and contingency plans
- Ensure timely resolution of service-related issues, acting as the escalation point for internal and client stakeholders
- Balance quality, cost, and schedule considerations, making transparent, data‑backed trade‑off recommendations
- Maintain clear communication of risks, impacts, and mitigation strategies to leadership on both the client and Perficient sides
- Collaborate with QA leads, resource managers, and technical teams to ensure appropriate staffing, skills mix, and capacity for current and upcoming work
- Provide coaching and mentoring to QA leads and team members on delivery excellence, consulting behaviors, client communication, and stakeholder management
- Support training and development initiatives, helping define and implement competency models and career paths for QA professionals within the account
- Encourage collaboration across teams and programs, facilitating knowledge sharing, communities of practice, and alignment with platform and competency SMEs
Skills
- Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or related field; relevant certifications (ISTQB, Agile/SAFe, ITIL, PMP/PMI‑ACP) are a plus
- 12+ years of experience in QA/Testing, including significant experience leading multi‑team or multi‑project QA delivery in complex, enterprise environments
- Proven track record in service delivery management: SLAs, KPIs, governance, reporting, and client satisfaction
- Strong consulting mindset with the ability to structure problems, analyze data, and present clear recommendations that influence senior stakeholders
- Demonstrated experience in account or program leadership, including participation in planning, budgeting, and growth discussions
- Solid understanding of QA methodologies, test management, automation practices, and modern delivery models (Agile, DevOps, CI/CD)
- Excellent relationship‑building, communication, and presentation skills; comfortable leading executive‑level discussions and negotiations
- Experience managing risks, dependencies, and escalations in fast‑paced, multi‑vendor environments
- Proven ability to collaborate with technology, platform, and competency SMEs to shape integrated solutions
- Strong organizational and prioritization skills with a focus on outcomes, quality, and client value
- Healthcare Domain expertise
- High level of written and verbal English communication skills
Company Overview
Company H1B Sponsorship