[Remote] Program Manager, Senior Director (Chief of Staff)

Note: The job is a remote job and is open to candidates in USA. Salesforce is the #1 AI CRM, where humans with agents drive customer success together. They are seeking a highly organized and strategic execution expert to serve as the Program Manager for the Global Life Sciences Activation & Adoption division, responsible for translating strategic priorities into measurable execution and ensuring effective communication and operational alignment.

Responsibilities

• Track, measure, and prioritize key activities across all operational pods to maximize team impact, ensuring every initiative has a clear, reportable measurement system
• Function as a strategic operational proxy to leadership, managing the intake and prioritization of new activities. You will partner directly with the strategy lead to ensure new requests remain on strategy and that team members are measuring their work output in an easily reportable way
• Partner with the SVP on executive communications and evangelism, driving the creation of internal and external content — including messaging, newsletters, blogs, customer activities, and event materials
• Own the SVP's operating cadence — including scheduling and preparing agendas for Global Leadership Meetings, Quarterly Business Reviews (QBRs), Steering Committee sessions, and all-hands communications — working closely with the SVP's Executive Assistant to optimize executive time and readiness
• Ghostwrite SVP communications including internal announcements, external thought leadership content, customer-facing email outreach, and Dreamforce and industry event materials, ensuring consistent voice and strategic alignment
• Facilitate tracking of team-wide KSO performance and customer and partner compliance with published frameworks, including governance adoption, alignment with the standard implementation blueprint, and accelerator usage, and provide the SVP with data-backed insights for Steering Committee and global leadership audiences
• Work intimately with pillar leads across Partner Strategy & Compliance, Product Roadmap & Accelerators, and Account Activation & Remediation to eliminate operational bottlenecks and streamline reporting
• Tracks and reports on the operational budget utilization of the Portfolio Intelligence & Governance pod, flagging variances and supporting the SVP in resource prioritization decisions
• Establishes baselines and measurement systems for the ROI of team activities — including enablement programs, evangelism events, and customer engagements — ensuring the SVP and Steering Committee have clear visibility into activity-level spend and impact
• Ensures all programmatic activities and intake priorities are aligned to NNAOV growth objectives for the AFLS portfolio, escalating misaligned requests before resources are committed
• Drive the internal adoption of our tracking systems, supporting the broader goal to scale customer/partner Governance Adoption
• Establish baselines and track the measurable impact of internal/external content, newsletters, and customer event activities
• Ensure team activities are accurately prioritized to help improve the overall Account Health Score and reduce AFLS Case Volume per rescue account
• Ensure 100% of QBRs, Steerco sessions, and Leadership meetings are prepared on time, with complete briefing materials and clear follow-up action tracking

Skills

• 7–10+ years of experience in Program Management, Business Operations, Chief of Staff, or Executive Strategy roles, preferably within the Enterprise Cloud or Life Sciences technology space
• Proven history of establishing operational rhythms, intake processes, and measurement systems for large, cross-disciplinary teams
• Demonstrated ability to produce high-quality executive content and manage internal/external communications strategies
• Strong collaborative skills, with the ability to influence and partner cross-functionally without direct reporting authority
• Demonstrated experience owning executive operating cadences including QBRs, Steerco sessions, and leadership meeting rhythms for SVP-level or above leaders
• Exercises impeccable judgment, maturity, and discretion; high tolerance for ambiguity, complexity, and shifting priorities in a fast-moving build environment
• Internal Salesforce experience or hands-on familiarity with the Salesforce platform and product suite is a strong plus

Benefits

• Time off programs
• Medical
• Dental
• Vision
• Mental health support
• Paid parental leave
• Life and disability insurance
• 401(k)
• Employee stock purchasing program

Company Overview

Company H1B Sponsorship