[Remote] Product Operations Associate

Note: The job is a remote job and is open to candidates in USA. SOLO Network is a skills-first credentialing platform that connects learning with real-world outcomes. The Product Operations Associate will help design and implement badge strategies for organizations, ensuring effective learner engagement and progression through structured skill pathways.

Responsibilities

• Support onboarding of institutions and employers onto SOLO Network
• Design badge and credential strategies aligned with workforce or learning objectives
• Structure programs into clear skill pathways and career tracks
• Map learning programs into engaging, outcome-driven learner journeys
• Ensure badges reflect real skill progression and career milestones
• Improve learner experience across onboarding, progression, and completion
• Recommend platform features based on client use cases
• Guide clients in implementing badges, pathways, and engagement mechanisms
• Act as a translator between product capabilities and real-world use cases
• Track both client-level and learner-level engagement
• Identify drop-offs in learner journeys and adoption gaps in clients
• Suggest improvements to increase completion rates and platform usage
• Help define success metrics across institutions and learners
• Ensure learning translates into credentials and credentials into outcomes
• Support reporting and insights for continuous improvement

Skills

• Strong structured thinking and problem-solving mindset
• Ability to understand both business needs (B2B) and user experience (B2C)
• Good communication skills with the ability to explain concepts clearly to different stakeholders
• Interest in EdTech, skill development, or workforce ecosystems
• Comfortable working with data, dashboards, and basic analytics
• Proactive attitude with an ownership mindset

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