[Remote] Product Manager

Note: The job is a remote job and is open to candidates in USA. RO Writer is a market-leading shop management system for the automotive repair industry, and they are seeking a Product Manager to lead the migration of their platform to a cloud-based solution. The role involves making critical decisions on product development, understanding customer needs, and collaborating with various teams to ensure the product meets market demands.

Responsibilities

• Parity and Scope Decisions: You are the internal authority on what must exist in the cloud platform before a customer migrates, versus what can follow later. You will make these calls based on customer workflow impact, technical constraint, and business value and defend them when stakeholders disagree
• The Product Roadmap: Build, own, and communicate the roadmap. Hold the line on priorities when timelines are tight and the requests are competing
• Customer Understanding: Spend real time with repair shops, in their environment, watching how counter staff, technicians, and owners actually use the product. Turn what you observe into decisions, not just notes
• Requirements and Delivery: Translate customer needs into clear user stories with the acceptance criteria, edge cases, and downstream context that engineering, QA, support, and training all depend on
• Outcomes, not just Output: Define what success looks like, measure it after launch, and act when the product isn’t meeting the bar. You are accountable for whether the product works for customers, not just whether it shipped
• AI Adoption: Use AI to work faster and smarter across the product lifecycle and help define where AI capabilities belong in what our customers experience. You don’t need to be an AI expert but you do need genuine curiosity and a willingness to learn by doing, including hands-on tools that let you prototype and interrogate data without waiting on engineering
• Cross-functional leadership: Partner with engineering, sales, marketing, support, and leadership to align on what ships and when. Train internal teams so they can confidently represent the product

Skills

• 5+ years in product management, with a track record of owning products end to end, not just coordinating delivery on someone else's vision
• Direct experience making prioritization and scope decisions and defending them with senior stakeholders
• Experience with legacy modernization or platform migration, ideally on-premise to cloud, with real customer-impact and parity decisions
• Comfortability with hands-on customer discovery directly in their environment
• Ability to craft strong User Stories that anticipate the needs of downstream stakeholders
• Curiosity about AI and a willingness to use it in your own workflow and think about it in the product - learning by doing rather than waiting to be trained
• Comfort in ambiguous, fast-moving, lightly structured environments where you create clarity rather than wait for it
• Experience in automotive repair software or an adjacent industry
• Familiarity with product and project tooling (Jira, Aha!) and modern AI tools
• Relevant degree or equivalent experience; Pragmatic Marketing certification or similar

Benefits

• Participation in a Company profit sharing bonus plan
• Enrollment in a wide range of choices of benefits , including medical, dental, vision, basic life insurance, short/long term disability, 401(k) participation (with company match)
• Minimum of 10 days of vacation for new employees
• Sick time based on state requirements
• 8 Company-paid holidays and 2 personal holidays per year

Company Overview