[Remote] Principal Systems Operations Manager

Note: The job is a remote job and is open to candidates in USA. Outreach is the only complete agentic AI platform for revenue teams, automating workflows to enhance strategic conversations and actions. The Principal GTM Systems Manager will oversee the optimization and reliability of the revenue tech stack, ensuring seamless operations between sales and customer success while leading key projects for revenue operations.

Responsibilities

• Own administration, configuration, and health of core revenue systems (e.g., CRM, sales engagement, CPQ, data tools)
• Translate revenue process requirements into system workflows, automation, and integrations
• Partner with Sales, Marketing, CS, and Finance to support go‑to‑market initiatives and system changes
• Ensure data quality, system governance, access controls, and compliance with RevOps standards
• Manage system incidents, releases, testing, and change management
• Support reporting, dashboards, and operational insights by ensuring system accuracy and consistency
• Evaluate and implement new tools to improve revenue efficiency and scales
• Support budget and renewal tracking
• Implement new quote system: lead requirements gathering, process design & optimization with cross functional team, implementation and support with systems team, rollout and enablement support, monitor adoption
• Act as a primary interface between the business and Business Systems teams, ensuring requirements, priorities, and field context are well understood
• Lead design and orchestration of systems, data flows, and signals that power AI-driven sales plays, automation, and insights

Skills

• 8-10+ years of experience in Sales Operations, Revenue Operations, or GTM Business Systems in a SaaS environment
• Strong experience owning business processes and requirements across Quote-to-Cash and CPQ initiatives
• Demonstrated ability to drive cross-functional alignment with Sales, Finance, Deal Desk, and Order Management
• Deep Salesforce experience
• Experience designing or supporting GTM system orchestration and AI-enabled sales plays, automation, and insights
• Hands-on experience administering enablement systems and collaborating with Enablement teams on governance and adoption
• Excellent analytical, documentation, communication, and stakeholder management skills
• Comfort operating in fast-moving, ambiguous environments with a bias toward clarity and execution
• Bachelor's degree in Business, Information Systems, or a related field
• Migration experience is a plus
• CPQ exposure strongly preferred
• Preferred with Enablement, LMS (learning management system), contract management system

Benefits

• Flexible time off
• 401k to help you save for the future
• Generous medical, dental, and vision coverage for full-time employees and their dependents
• A parental leave program that includes options for a paid night nurse, and a gradual return to work
• Infertility/ assisted reproductive services benefit
• Employee referral bonuses to encourage the addition of great new people to the team
• Snacks and beverages in the Office, along with fun events to celebrate
• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military

Company Overview

Company H1B Sponsorship