[Remote] Pod Lead, Specialty Account Management

Note: The job is a remote job and is open to candidates in USA. HopSkipDrive is a leader in safe, fast, and simple supplemental student transportation, connecting kids to highly-vetted caregivers. The Manager, ST Account Management is responsible for leading a team focused on optimizing the professional supply portfolio and ensuring seamless integration between sales and operational fulfillment.

Responsibilities

• Unify the Account Management Lifecycle: Lead a specialized pod of 5–6 direct reports (BDMs and Specialists), ensuring that professional fleets are not just contracted, but successfully integrated and optimized for daily ride volume
• Drive Professional Supply Performance: Own supply-side performance for the WAV and Livery categories, ensuring we have the professional density required to meet district demand
• People Leadership & Development: Manage and coach a team of individual contributors. You will be responsible for their career growth, performance management, and daily tactical guidance
• Standardize Operational Blueprints: Eliminate "islands of process" by enforcing strict documentation standards. You will ensure every market launch and CarePartner relationship follows a consistent process
• Manage High-Complexity Portfolios: As a player-coach, you will directly manage a select group of high-complexity strategic partnerships, modeling excellence in account management for your team
• Act as the First Point of Escalation: Serve as the primary operational lead for complex CarePartner negotiations or significant service-level gaps within your pod
• Optimize the "Hunter/Farmer" Handshake: Partner with Revenue and Sales Ops to ensure that new supply acquisition is perfectly aligned with upcoming district demand and operational capacity

Skills

• 5+ years of experience managing professional teams, including a track record of developing and promoting mid-level individual contributors
• Proven ability to take complex, manual processes and turn them into scalable SOPs
• Actively leverage AI and automation tools (e.g., LLMs for drafting documentation, workflow automation, or data synthesis) to accelerate team productivity, streamline communication, and eliminate repetitive tasks
• Enjoy being 'in the weeds' of a complex negotiation or operational challenge while maintaining the bird's-eye view required to lead a department
• Can fluidly navigate the natural friction between supply acquisition and operational fulfillment, finding the 'win-win' for the business, the team, and the client
• Use supply-side metrics to drive team performance. Comfortable using data tools to identify gaps and forecast supply needs
• Thrive in a fast-paced, evolving marketplace environment. Can chart a clear path forward for your team even when operational blueprints are still being written
• Have the gravitas and communication skills to represent the Specialty Transportation division in cross-functional leadership meetings and strategic planning sessions

Company Overview