[Remote] Patient Service Representative @ Dental Specialty Center Cutler Bay
Note: The job is a remote job and is open to candidates in USA. Dental Specialty Center Cutler Bay is looking for a Patient Service Representative to join their clinical team by providing a high level of patient care and satisfaction. The role involves answering phones, handling patient inquiries, scheduling appointments, and assisting with treatment plans while ensuring a welcoming environment for patients.
Responsibilities
- Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
- Respond to patient questions and or concerns according to DCA Policies
- Answering Telephones
- Scheduling Appointments
- Maintaining Appointment Book
- Confirming Appointments
- Follow up on no shows/cancellation of Appointments
- Register Patients on sign in sheet
- Post charges and payments to patient accounts
- Checking voicemail on a daily basis
- Maintain a clean and friendly waiting area for patients
Skills
- Must have exceptional customer service skills
- Experience working in a dental, medical, or other health-care office, preferred
- Knowledge of insurance plans (HMO/PPO), is a plus
- Experience answering telephone
Benefits
- Flexible scheduling options
- Health, dental, and vision insurance (individual and family coverage)
- Life insurance and disability benefits
- 401(k) plan
- Team-oriented work environment with access to modern dental technology
Company Overview
- Management and licensing services to dental practices in Florida. It was founded in 1991, and is headquartered in Sarasota, Florida, USA, with a workforce of 1001-5000 employees. Its website is http://www.dentalcarealliance.net/.
Company H1B Sponsorship
- Dental Care Alliance has a track record of offering H1B sponsorships, with 1 in 2023. Please note that this does not guarantee sponsorship for this specific role.