[Remote] Part-Time Intake Specialist (Personal Injury)
Note: The job is a remote job and is open to candidates in USA. Rosenbaum Meier Personal Injury Lawyers is an established NYC personal injury firm, seeking a bilingual part-time Intake Specialist to join our growing team. The Intake Specialist plays a crucial role in identifying and bringing new clients to the firm and is the first point of contact for potential clients.
Responsibilities
- Foster and maintain client relations through communication and professional conduct
- Serve as the first point of contact for prospective clients
- Conduct intake interviews to gather information about incident and assess case potential
- Manage initial case information, track leads, and follow up with potential clients as needed
- Support prospective clients by providing general information about the Intake process
- Provide additional support to the Intake team and perform additional duties as needed
- Assist with special projects and initiatives as assigned, demonstrating flexibility and willingness to take on new tasks
Skills
- Bilingual fluency in English and Spanish required
- Associate's degree required
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and case management systems
- Strong attention to detail and accuracy in maintaining case information
- Excellent communication skills, both verbal and written, with the ability to interact professionally with clients and colleagues
- Ability to prioritize tasks effectively and manage time efficiently in a fast-paced environment
- Discretion and confidentiality when handling sensitive information
- Applicants MUST be able to work nights, weekends, and holidays
- Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa
- Experience in customer service role is preferred
- Legal experience is a bonus!
- Bachelor's degree is preferred
- Experience with Filevine is a plus!
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