[Remote] Part-time Client Care Coordinator
Note: The job is a remote job and is open to candidates in USA. Inside Real Estate is a fast-growing, independently-owned real estate software firm that serves as a trusted technology partner to over 500,000 top brokerages, agents, and teams. They are looking for a remote, part-time Client Care Coordinator to act as a liaison between their clients and potential home buyers or sellers, focusing on converting online leads into business opportunities.
Responsibilities
- Act as the first point of contact for all internet leads through texting and calling according to predefined processes
- Learn and utilize scripts that help determine key information like the lead’s home buying time frame, desired location, price point, interest in real estate etc
- Identify and take appropriate action based on if the lead is ready (or not) to speak with our client
- Utilize our CRM (Customer Relationship Management software) for documenting and logging interactions with potential home buyers/sellers
- Consistently follow up on all viable leads that are unresponsive, following predefined texting and calling plans
- Strive to achieve all measured goals which are focused on conversation quality, quantity, and conversion
- Collaborate with other Concierge team members to achieve overall team goals
Skills
- High school diploma or GED equivalent
- Be at least 18 years of age
- Pass a post offer, pre-employment background check
- Be authorized to work in the US
- Must be able to be stationary while sitting at a computer for long periods of time
- Quiet workspace that is conducive to successfully performing in the role in a remote capacity
- Typing speed of at least 30 WPM with 100% accuracy
- Tech savvy
- Personal computer (with webcam) with Google Chrome browser
- Secure internet connection (minimum of 40 mbps download, 10 mbps upload)
- This is a 100% remote role, but you must live in one of the following states to be considered: AK, AL, AR, GA, IA, ID, IN, KS, KY, LA, MI, MN, MS, MT, NC, NM, NV, OH, PA, SC, TN, TX, UT, WI
- 8 GB of RAM
- Intel i5/AMD Ryzen 5 processor
- Wired internet connection
- Experience with Google tools
- Experience with database management software or systems
Benefits
- $13/hour; paid weekly
- 401(k) plan - eligible to enroll on day one, with employer matching
- Growth opportunities
- Company culture that is guided by our core values that thrives on passion and innovation
Company Overview
- Inside Real Estate is a marketing software for real estate agents. It was founded in 2008, and is headquartered in Murray, Utah, USA, with a workforce of 501-1000 employees. Its website is http://insiderealestate.com.