[Remote] Part-Time Bilingual Customer Support Representative

Note: The job is a remote job and is open to candidates in USA. DependentsAudit is a fast growing AI-native startup reinventing dependent eligibility verification for employer health plans. They are looking for a Part-Time Bilingual Operations Specialist to assist employers in confirming health plan eligibility for dependents enrolled on their health plan. The role involves communicating with employees in both English and Spanish, reviewing documentation, and ensuring compliance with audit requirements.

Responsibilities

• Communicate with employees by phone, email, and web portal
• Answer incoming calls in both English and Spanish
• Clearly explain documentation requirements to Spanish-speaking employees
• Make outbound calls when needed, especially near the end of an audit period
• Review submitted dependent verification documents and compare them against eligibility requirements
• Determine whether submitted documents meet audit requirements or if additional information is needed
• Respond to employee questions regarding documentation, eligibility, and audit status
• Accurately enter notes, update records, and document audit activity
• Handle confidential employee and dependent information safely and securely
• Follow client-specific audit requirements and internal procedures
• Assist with additional operational tasks as needed

Skills

• Must successfully complete a background check as a condition of employment
• High school diploma or equivalent
• Fluent in English and Spanish
• Must be able to clearly explain documentation requirements in Spanish
• Strong attention to detail and accuracy
• Excellent written, verbal, listening, and interpersonal communication skills
• Comfortable speaking with employees over the phone
• Able to work independently in a remote environment
• Reliable availability during morning hours, preferably 8:00 AM EST to 12:00 PM EST
• Comfortable using web-based systems, email, and basic computer tools
• Ability to handle confidential information professionally and securely
• Native or near-native Spanish speaking ability strongly preferred
• Experience in employee benefits, HR, insurance, or dependent verification audits
• Call center or customer service experience
• Document review or document processing experience
• Experience with Microsoft Word, Excel, Google Workspace, or similar tools

Benefits

• Remote work
• Paid training
• Morning schedule
• Opportunity for the role to grow into a full-time position as volume increases
• Hands-on experience in employee benefits and dependent verification
• Paid sick time or other paid leave in accordance with applicable law

Company Overview