[Remote] Ops Analyst I (US)

Note: The job is a remote job and is open to candidates in USA. TD Bank, N.A. is one of the world's leading global financial institutions, and they are seeking an Operations Analyst I to focus on the continuous improvement of Transaction Services. The role involves coordinating projects, implementing operational efficiencies, and acting as a resource for resolving technical or operational issues.

Responsibilities

• Coordinates and/or assists with projects of strategic importance for Transaction Services. Project scope may encompass other areas within Bank Operations
• Participates in the identification, developments, and implementation of operational efficiencies for bank operations
• Researches and applies Customer requirements in the development and enhancement of systems
• Acts as a project manager for small-scale projects that involve work with external vendors
• Participates in performance management and development activities
• Maintains a working knowledge of Transaction Services processes and acts as a resource for resolving technical or operational issues
• Participates in projects, communicates project status and provides timely escalation of issues to senior management to ensure project objectives are met
• Updates the Fraud Detection database of commercial or small business customers' remote deposit capture equipment based on information provided by the TD Treasury Management team
• Directs the work of 2 or more full time employees and handles complaints in the absence of a Collections Supervisor
• Supports large ATM Project/Conversions
• Provides day to day business partner support for lenders, commercial relationship owners & Treasury Management Services
• Maintains a working knowledge of Operations processes and acts as a resource for resolving technical or operational issues
• Trains employees
• Assists management with the investigation of internal and external audit findings

Skills

• High School Diploma or equivalent
• 1-3 Years of related experience
• Strong technical abilities including database and spreadsheet proficiency. Must be able to relate technical solutions to operations issues and concerns
• Previous experience coordinating multidimensional projects
• Effective verbal and written communications

Benefits

• Base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan)
• Health and well-being benefits
• Savings and retirement programs
• Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
• Banking benefits and discounts
• Career development
• Reward and recognition
• Regular career, development, and performance conversations with your manager
• Access to an online learning platform
• A variety of mentoring programs
• Training and onboarding sessions

Company Overview