[Remote] Operations Project Manager
Note: The job is a remote job and is open to candidates in USA. Payabli is a next-generation Payments Infrastructure and Monetization Platform focused on vertical software companies. The Operations Project Manager role is a high-impact position where you will influence business performance by leading partner and merchant onboarding, implementation, and revenue activation while collaborating with various teams to enhance operational efficiency.
Responsibilities
- Develop deep relationships with a portfolio of large and enterprise-level integration partners during and after implementation, gaining a thorough understanding of their business and industry
- Regularly attend, and when applicable lead, meetings with partners, merchants and internal stakeholders
- Lead onboarding and configuration of sub-merchants and strategic merchant partners
- Work with the Integrations team to coordinate and develop unique processes, onboarding efforts and configurations for large-scale partnerships
- Support the Underwriting team with the collection of merchant applications, supporting documentation and applicant follow-up to improve onboarding velocity
- Deploy AI agents and automations to scale and improve the precision of your work and our customers' payments business
- Work with integration partners to develop and manage onboarding templates, ensure proper partner and merchant pricing inputs, and execute bulk onboarding strategies
- Closely collaborate with the Operations team and Partner Success Managers to orchestrate the execution of all daily, weekly and monthly tasks
- Supplement the daily tasks of others on the Operations and Client Success teams where necessary
- Report weekly on key performance indicators related to the success of tasks and assigned accounts
- Partner with the Product team to develop further automations that increase the accuracy and efficiency of enterprise-level tasks, including product enhancement and UI/UX improvement suggestions
- Roll up your sleeves to get things done in a fast-moving, ever-changing startup environment and do whatever it takes to make this the journey of a lifetime!
Skills
- 3–5 years of prior experience in implementation, customer onboarding or project management at high-growth startups, Payments and Fintech experience is a big plus!
- A strong bias for action, where tasks are completed daily and not deferred to tomorrow
- Intellectually curious and constantly self-learning and improving
- Strong technical aptitude and working knowledge of software and APIs, and can troubleshoot issues and speak to platform dynamics
- Very detail-oriented and structured, yet work with a strong sense of urgency in the setup and activation of customers, with strong project management skills
- Proficiency in Claude, Zapier, n8n, Postman and other AI tools to develop and deploy agents and automations
- Resourceful self-starter who can self-manage time and constantly changing priorities, and take ownership of processes in your domain
- Strong work ethic and are willing to put in the extra time and effort to make an impact in building a category-leading business
- Strong communication and interpersonal skills with the ability to be confident, influential and empathetic with partners, customers and colleagues
- Thrive in a fast-paced environment where you will juggle many complex projects simultaneously
- Innate sense of humility and intellectual honesty, with an open mind for feedback
Benefits
- Competitive salary
- Stock options with the potential to unlock more equity as we grow
- Flexible PTO and paid parental leave
- Medical, dental, & vision insurance
- 401K, HSA, pre-tax savings programs
Company Overview