[Remote] Operations Coordinator

Note: The job is a remote job and is open to candidates in USA. Tandem Care is hiring an Operations Coordinator to provide cross-line operational support across their Continuous Care, Targeted Care, and On Demand service lines. The role involves actively solving operational issues, communicating with clients and caregivers, and ensuring smooth service delivery during the late-morning through evening window.

Responsibilities

• Answer inbound calls from clients, families, and caregivers across Tandem’s 3 service lines
• Triage calls professionally, document updates clearly, and route follow-up to the appropriate team member
• Take over reactive schedule support in the afternoon, including caregiver call-outs, same-day changes, and next-day adjustments
• Process schedule requests for families who need to add, move, or adjust care visits
• Support the scheduling team with schedule mechanics when needed
• Return and resolve voicemails received during your shift
• Review caregiver visit notes for completeness, basic professionalism, and obvious safety concerns
• Escalate urgent client or caregiver issues to the appropriate manager
• Monitor caregiver engagement signals, including visit note completion, app usage, and responsiveness
• Help identify patterns that may indicate caregiver reliability or retention concerns
• Execute recurring operational tasks, including payroll audits, billing audits, reimbursements, long-term care insurance submissions, and holiday billing support
• Support caregiver recognition efforts, including birthdays, anniversaries, milestones, and post-difficult-visit check-ins
• Maintain accurate documentation of all client and caregiver interactions
• Post an end-of-shift summary so the morning team knows what was handled, what is pending, and what needs attention first thing the next day
• Collaborate closely with Operations, Care Coordination, Scheduling, Recruiting, and Care Management teams to ensure consistent service delivery

Skills

• 2+ years of experience in home care operations, scheduling, care coordination, client services, or a similar role within a licensed home care agency
• Direct experience communicating with caregivers and clients in a fast-paced care environment
• Comfortable working remotely while staying highly responsive and organized
• Strong written and verbal communication skills
• Strong documentation habits and attention to detail
• Ability to manage competing priorities and frequent context switching
• Experience with schedule changes, call-outs, client requests, or caregiver support strongly preferred
• Bachelor's degree preferred, but not required

Benefits

• Full benefits
• Comprehensive benefits, including medical, dental, and vision
• 401(k) with company match
• Paid time off
• Fully remote role with a highly collaborative team
• Clear structure, systems, and expectations
• Opportunity to support multiple service lines and gain broad operational exposure

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