[Remote] Online Onboarding Consultant

Note: The job is a remote job and is open to candidates in USA. TRADER is a Canadian leader in digital automotive solutions, and they are seeking an Online Onboarding Consultant to join their AutoSync team. This role focuses on the implementation and integrations for new customer onboarding, ensuring timely delivery and configuration of software and marketplace products.

Responsibilities

• Assist clients and Project Managers in the initial setup and installation of the software
• Configure settings that align with product requirements and workflows
• Ensure data migration of inventory and/or customer files is seamless and accurate
• Collaborate with management, development, and project teams to resolve complex problems or issues that arise during the onboarding process
• Build and maintain strong relationships internally and with clients to ensure satisfaction and retention

Skills

• Post-Secondary Education
• 1+ years of experience in implementation, onboarding, or integration specialist type rolls
• OR
• 1+ years of experience in a client services/client support roll
• Experienced in handling and troubleshooting data in Excel (VLOOKUP, index match, nested formulas, goal seek, manipulating data, etc.)
• Bilingual (French/English)
• Must be extremely organized, detail-oriented, and capable of self-managing and multitasking in a fast paced, cross functional environment
• Requires strong customer focus, organizational skills, respect for others, and adaptable to change
• Excellent communication skills- comfort level with all levels of management and large project teams
• Strong problem-solving skills, analytical capabilities, managing process and collaboration skills
• Must have attention to detail, a commitment to quality and be results driven and customer focused
• Experience in automotive-related sales or SaaS is a benefit
• Experience managing web technology, back-end, application, content integration projects as well as experience with projects involving mobile, social, SEO/SEM, CRM, and digital retailing solutions

Benefits

• Gym discounts
• Employee and Family Assistance program
• Virtual wellness events
• Conferences & training budget
• Regular internal training programs
• Financial planning with 3% matching Pension
• Competitive salary
• Annual bonus structure

Company Overview

• AutoTrader is the largest and most trusted automotive marketplace in Canada. It was founded in 1975, and is headquartered in Etobicoke, Ontario, CAN, with a workforce of 501-1000 employees. Its website is http://go.trader.ca.

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