[Remote] Network Operations Specialist
Note: The job is a remote job and is open to candidates in USA. Cape is America’s privacy-first mobile carrier, dedicated to strengthening national security through innovative telecommunications. The Network Operations Specialist will play a crucial role in the rollout of new networks, ensuring they operate at the highest standards and contributing to the company's mission of providing secure mobile services.
Responsibilities
- Develop and execute test cases for new functionality launches
- Configure devices and create repeatable runbooks to ensure smooth deployments
- Gather customer feedback, create and manage trouble tickets, escalate issues as needed, and dive into traces/logs to identify root causes—while keeping documentation and resolution plans up to date
- Define and document processes to ensure smooth operations, especially during launches and testing
- Lead launch operations planning and execution, including methods of procedure (MOPs), rollback strategies, maintenance windows, and delivery approvals
- Build and maintain critical systems and 3rd-party tools that automate network operations
- Develop anonymized dashboards for partner MNOs, ensuring they have visibility into usage on their networks
Skills
- 3+ years of experience in cellular core network deployments
- Ability to analyze cellular system network trace data and packet captures, quickly identifying where issues should be routed
- Proven success operating as a flexible team player in a fast-paced, cross-functional environment while driving complex initiatives to completion
- Experience drafting MOPs and executing maintenance windows
- Strong organizational skills and attention to details, including reviewing and managing detailed project plans
- Hands-on experience troubleshooting and resolving network outages
- Ability to review and interpret technical telco documentation with fluency in industry acronyms and terminology
- Familiarity with Agile practices and task management tools like Jira
- Experience working closely with telco infrastructure vendors
Benefits
- 401(k) match
- 100% coverage of medical, dental, and vision premiums for you and your dependents
- 12 weeks paid parental leave (for all parents, no waiting period)
- Stipends for + Family-forming needs + Gender-affirming care
- Unlimited PTO
Company Overview
Company H1B Sponsorship