Remote Medical Collections Representative - Wisconsin ONLY
MUST RESIDE IN THE STATE OF WISCONSIN!!! Join Our Team as a Medical Billing and Collections Rep! Are you a problem-solver with a passion for helping others? As a Medical Billing and Collections Representative, you'll play a key role in resolving patient accounts quickly and respectfully, offering payment solutions, and working with insurance companies. We’re looking for someone who’s customer-focused, assertive, and ready to take on challenges in a fast-paced environment. Ready to make an impact? Let’s get started! Position Summary: As a Medical Billing and Collections Representative, you will be responsible for managing delinquent medical accounts and ensuring timely resolution. This includes assisting patients with payment arrangements, addressing account inquiries, and submitting accounts to internal teams for insurance follow-up when appropriate. A professional and respectful demeanor is essential when interacting with patients and team members. Compensation:
- Hourly Rate: $16.00 per hour
- Bonus Potential: Monthly performance-based bonus with uncapped earning potential
Work Hours:
- Shift:
- 9:30 AM – 6:00 PM (3 days/week) and 12:30 PM – 9:00 PM (2 days/week CST)
Position Responsbilities:
- * Manage and resolve overdue medical accounts
- Assist patients with payment arrangements and account inquiries
- Submit accounts for insurance follow-up to appropriate internal departments
- Maintain accurate and detailed account records
- Collaborate with internal teams to ensure account resolution
- Meet daily productivity and performance goals
Qualifications:
- Education: High school diploma / GED
- Experience:
- 1–2 years of call center or collections experience in a healthcare environment
- Working knowledge of insurance collections, including verification of insurance and follow-up processes
Requirements:
- Strong communication and organizational skills
- Ability to work independently and meet performance goals
- Ability to handle high call volume (100+ calls per day)
- Experience with medical billing software is a plus
- Previous collections or customer service experience preferred
- Must reside in the state of Wisconsin
- Bilingual in Spanish preferred
Benefits & Incentives:
- Comprehensive Health Coverage: Enjoy medical, dental, and vision plans available starting after 90 days of full-time employment.
- Life & Disability Insurance: Benefit from basic life/AD&D, short-term, and long-term disability coverage, with optional voluntary life/AD&D plans.
- 401(k) Plan: Eligible to participate in the company’s 401(k) plan after 6 months of continuous service.
- Paid Time Off (PTO): Start accruing PTO from your very first day of employment.
- Flexible Benefits: Customize your benefits package to fit your personal and family needs.
About Americollect/GetixHealth: Founded in 1992, Americollect/GetixHealth has grown into a leading provider of healthcare revenue cycle management services, with offices across the United States and India. We work with healthcare organizations to optimize their financial performance, offering solutions that enhance efficiency and profitability. Our team of 1,800 dedicated professionals delivers exceptional patient care, compliance, and cutting-edge technology to help clients succeed. With a relentless commitment to patient satisfaction, we ensure that every step of the revenue cycle is streamlined and patient centered. Americollect is an equal employment opportunity employer and participates in E-Verify. Experience Required
- Customer Service
- Collections experience
Education Required
- High School or better
Behaviors Required
- Thought Provoking: Capable of making others think deeply on a subject
- Team Player: Works well as a member of a group
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Motivations Required
- Goal Completion: Inspired to perform well by the completion of tasks
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
- Self-Starter: Inspired to perform without outside help
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.