[Remote] Mandarin/Cantonese Bilingual Customer Service Representative - $21.50/Hour - Work at Home
Note: The job is a remote job and is open to candidates in USA. Ibex is where your career journey starts with energy, teamwork, and endless opportunities! As a Bilingual Customer Service Agent, you will assist members with inquiries related to health insurance coverage and provide support via phone, email, and chat while ensuring compliance with HIPAA regulations.
Responsibilities
- Provide guidance on provider networks, referrals and pre-authorizations
- Troubleshoot and resolve issues related to billing, payments and coverage
- Ensure compliance with HIPAA regulations when handling sensitive member information
- Collaborate with internal departments to resolve complex member concerns
- Maintain accurate records of customer interactions and resolutions in CRM systems
- Meet performance metrics such as response time, resolution rate and customer satisfaction scores
- Stay updated on policies, state regulations and healthcare industry changes
Skills
- Must be 18 years or older
- High school diploma or equivalent
- Must be fluent in English
- Must be fluent in Mandarin or Cantonese
- Previous customer service experience, preferably in healthcare or insurance
- Strong verbal and written communication skills in both English & Mandarin or Cantonese
- Independent decision-making and problem-solving skills with the ability to remain calm under pressure
- Ability to handle high call/chat/email volumes effectively
- Proficiency in computer applications, including CRM and customer support platforms
- Ability to work flexible shifts, including weekends and holidays
Benefits
- Paid training
- A culture that celebrates YOU
- Opportunities for growth and advancement
- A team that’s got your back
Company Overview