[Remote] Manager, Post-Sales Solution Architecture
Note: The job is a remote job and is open to candidates in USA. Sanity is building the future of AI-powered Content Operations, offering an AI Content Operating System to enhance digital development and content operations efficiency. They are seeking a Post-Sales Solution Architecture Manager to lead a team that ensures customers realize deep value from Sanity's solutions, focusing on successful implementations and expansion into new use cases.
Responsibilities
- Lead a post-sales SA team that helps enterprise customers realize deep, lasting value from Sanity
- Set the team's strategic direction and personally own complex, high-stakes accounts: overseeing implementations, building relationships with customer stakeholders, and navigating challenges
- Coach Solution Architects on running value-oriented engagements: listening for customer needs, surfacing risks, and mapping a clear path to success with Sanity at the center
- Hire, develop, and retain a skilled SA team, fostering a collaborative and customer-centric culture grounded in Sanity's core values
- Help evolve core post-sales motions (onboarding, implementation reviews, expansion discovery, health monitoring) to ensure quick customer success
- Connect Sanity's capabilities to customers’ business outcomes, demonstrating how structured content and flexible workflows enable faster shipping and scalable growth
- Partner closely with Sales to drive expansion opportunities and work with Product and R&D to ensure customer feedback shapes roadmap priorities
Skills
- Experience leading technical ICs in a high-growth environment, ideally with developer-facing or platform products
- Strong technical foundation—comfortable discussing APIs, data models, front-end frameworks, integrations, and how Sanity fits into a modern content stack alongside hosting providers, ecommerce platforms, web and app frameworks, and analytics tools
- Track record of driving customer retention and expansion through coaching, process design, and hands-on account ownership
- Proactive about identifying risks and opportunities across the team's customer portfolio
- Clear, inclusive communicator who can build relationships with both internal and customer stakeholders
- Ability to manage ambiguity and competing priorities without losing focus on what matters most to the customer
- Familiarity with AI technologies and tooling with a focus on accelerating outcomes
- Preference for SF based candidates, remote in the United States or Canada is an option
- 5+ years in solution architecture or technical customer-facing roles
- 2+ years managing customer-facing, technical teams
- Experience with headless CMS, headless ecommerce, or developer-focused SaaS
- Familiarity with content workflows, editorial tooling, or digital experience stacks
- Experience influencing product direction through post-sales customer insight and team feedback
Benefits
- Comprehensive health plans and perks
- Competitive stock options program and location-based salary
Company Overview
Company H1B Sponsorship