[Remote] Manager Inside Sales Support - Chicago

Note: The job is a remote job and is open to candidates in USA. The Home Depot is a leading home improvement retailer, and they are seeking a Manager of Inside Sales Support. This role involves leading the Inside Sales Support teams to provide critical support to Outside Sales Representatives, driving improvements in service delivery and sales outcomes while building strong relationships with customers and partners.

Responsibilities

• Customer Service– Communicate effectively and provide timely support, guidance, and resolution for both internal and external customer escalations, driving root-cause analysis and long-term solutions for recurring issues or trends. Collaborate cross-functionally to provide actionable insights to sales leadership, and business partners on customer and associate friction points, identifying opportunities for process and experience improvement. Build trust through fostering and maintaining strong relationships with internal and external customers
• Ensures Accountability – Identify and address performance deficiencies at all levels. Develop and execute performance improvement plans, training, and coaching strategies that drive exceptional service level standards. Responsible for talent planning activities and the appropriate selection, termination, performance management, and professional development of teams
• Leadership & Management- Establish clear goals, success measures, and priorities aligned with company objectives. Drives sales performance by embedding a results-oriented mindset, reinforcing accountability for achieving goals, and celebrating wins that strengthen sales momentum. Provide strong, effective leadership through regular performance reviews, coaching and development planning to build associate capability and engagement at all levels. Inspire and motivate teams, fostering a collaborative, high-performance sales culture that prioritizes growth, customer experience, and operational excellence. Cultivate strong relationships with customers, partners, and suppliers through consistent communication, fostering trust and long-term partnerships
• Plans & Aligns- Solicit feedback and analyze performance data to identify people and process improvement opportunities in partnership with the sales team. Facilitate project work and technology improvements to improve sales productivity

Skills

• Must be 18 years of age or older
• Must be legally permitted to work in the United States
• Experience in managing sales support teams
• Proven ability to drive operational metrics and process improvements
• Minimum Education not specified; typically requires relevant experience and/or education in business, management, or related field
• 2 + years of previous related work experience
• 2 + years of previous leadership Experience
• Working knowledge of Microsoft Office Suite
• Demonstrated ability to collaborate and work effectively with cross-functional teams
• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
• Excellent written and verbal communication skills
• Experience in sales organizations
• Strong leadership and coaching skills
• Experience with CRM tools (e.g., Salesforce.com, Microsoft suite)
• Strong understanding of sales, demand generation, and technology
• Experience in customer-focused roles and servicing customer needs

Company Overview